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Detroit Shipping Company Floor Manager
3 months ago
Detroit Shipping Company is a restaurant collective and food hall concept seeking an
experienced hospitality leader to work with the management team to oversee daily operations,
staff, sales, and guest experience.
The Floor Manager will be in charge of organizing and supervising shifts to ensure superior
customer service, compliance with sanitation and safety regulations; maintain upkeep and
cleanliness of the facility; manage staff productivity and performance; develop and sustain good
relationships with internal and external vendors and demonstrate a positive culture where team
members and guests have a great experience.
Responsibilities
● Coordinate daily Front of the House and Back of the House restaurant operations.
● Deliver superior service and maximize customer satisfaction.
● Respond efficiently and accurately to customer complaints.
● Organize, supervise, and communicate shift expectations with staff to meet management’s
goals.
● Appraise staff performance and provide feedback to improve productivity and ensure proper
customer service practices.
● Establish and maintain pars for paper products, janitorial supplies and linens.
● Ensure compliance with sanitation and safety regulations.
● Manage organization’s positive image and suggest ways to improve it.
● Control operational costs and identify measures to cut waste.
● Conduct facility walk throughs to identify cleanliness opportunities and maintenance
requirements.
● Promote the brand in the local community through word-of-mouth and organization events.
● Identify and communicate revenue opportunities with management team
● Hire, train, and oversee ongoing development of staff through regular evaluations, coaching and
department meetings.
● Anticipate staffing needs based off budgets and pars established by the General Manager and
schedule accordingly.
Qualifications
● 2-4 years restaurant/hospitality management experience required
● Some college preferred
● ServSafe and TIPS certifications preferred
● Experience with Toast and Tripleseat a plus
Compensation
● This position is onsite
● 30-40 hours per week
● Starting pay range: $18-$22 per hour
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