Field Service Manager

3 weeks ago

Petaluma, United States Critical Control Full time
Job DescriptionJob Description

Critical Control is the premier emergency response and restoration company committed to helping families and businesses recover in the aftermath of disasters. Our dedicated and specialized teams have played a pivotal role in assisting communities nationwide during major hurricanes, wildfires, freezes, and mold outbreaks. With a relentless focus on restoring normalcy to those affected by crises, we are proud to be at the forefront of emergency remediation and restoration services.

About the job: Critical Control is searching for a dynamic and experienced Field Service Manager in Petaluma. As a Field Service Manager, you will play a critical role in overseeing operations, managing a talented team, and driving the branch's success in providing rapid and effective emergency response and restoration services. This is an opportunity to be a part of a company that makes a meaningful impact on the lives of those affected by disasters.

What you’ll do:

  • You will lead, mentor, and motivate a team of emergency response and restoration professionals, fostering a culture of excellence, safety, and commitment to our mission.
  • You will ensure the projects are executed efficiently and effectively, meeting or exceeding service standards and deadlines, while maintaining a strong focus on quality.
  • You will build and maintain strong relationships with clients, ensuring their needs are met, and their expectations are exceeded.
  • You will ensure that all projects adhere to relevant regulations and safety standards, fostering a culture of safety and compliance.
  • You will implement key performance indicators and metrics to track and measure the project's performance, making data-driven decisions to drive improvements.
  • You will represent Critical Control in the community, participating in local events and initiatives that enhance the company's reputation and presence.
  • You will proactively identify areas for process improvement and innovation, leading initiatives to enhance the project's efficiency and service quality.

Requirements

  • You have five or more years experience in emergency response, disaster recovery, or related service industries.
  • You have strong leadership and team management skills
  • You have exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
  • You are knowledge of relevant regulations and safety standards.
  • You have demonstrated problem-solving and decision-making abilities.
  • You are proficient in Microsoft Office and other relevant software.
  • You have availability for on-call duty as required.

Physical Requirements:

These requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation:

  • Able to stand, bend, kneel, reach, stoop, and occasionally lift and carry up to 50 lbs.
  • Constantly operate a computer (including typing, reading).
  • Frequently remain in a stationary position for extended periods of time.
  • Constantly communicate in-person, virtually, and from a range of distances.
  • Able to drive.

Benefits

What We Offer:

  • Competitive salary of $70K-$90K as base and bonus structure based on profitability, customer satisfaction and employee satisfaction
  • Company vehicle used for business purposes.
  • Comprehensive benefits package, including health, dental, and vision.
  • Opportunities for career advancement within a rapidly growing company.
  • A chance to make a significant impact on the lives of those affected by disasters.
  • A supportive and collaborative team environment.

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