Field Services Manager

2 months ago

Petaluma, United States Inspired HR Full time
Job DescriptionJob DescriptionSalary:

Critical Control is the premier emergency response and restoration company committed to helping families and businesses recover in the aftermath of disasters. Our dedicated and specialized teams have played a pivotal role in assisting communities nationwide during major hurricanes, wildfires, freezes, and mold outbreaks. With a relentless focus on restoring normalcy to those affected by crises, we are proud to be at the forefront of emergency remediation and restoration services.


About the job: Critical Control is searching for a dynamic and experienced Field Service Manager to lead our new location in Sacramento. As a Field Service Manager, you will play a critical role in overseeing operations, managing a talented team, and driving the branch's success in providing rapid and effective emergency response and restoration services. This is an opportunity to be a part of a company that makes a meaningful impact on the lives of those affected by disasters.


What you’ll do:

  • You will play a key role in the establishment of our new branch, leveraging your entrepreneurial acumen to facilitate team recruitment and development, steer sales initiatives, and successfully open the new location.
  • You will lead, mentor, and motivate a team of emergency response and restoration professionals, fostering a culture of excellence, safety, and commitment to our mission.
  • You will ensure the branch operates efficiently and effectively, meeting or exceeding service standards and deadlines, while maintaining a strong focus on quality.
  • You will build and maintain strong relationships with clients, ensuring their needs are met, and their expectations are exceeded.
  • You will manage the branch's financial performance, including budgeting, resource allocation, and cost control, while striving for growth and profitability.
  • You will ensure that all branch activities adhere to relevant regulations and safety standards, fostering a culture of safety and compliance.
  • You will implement key performance indicators and metrics to track and measure the branch's performance, making data-driven decisions to drive improvements.
  • You will represent Critical Control in the community, participating in local events and initiatives that enhance the company's reputation and presence.
  • You will proactively identify areas for process improvement and innovation, leading initiatives to enhance the branch's efficiency and service quality.

Requirements

  • You have ten or more years experience in emergency response, disaster recovery, or related service industries.
  • You have strong leadership and team management skills, with a track record of successfully leading and developing teams.
  • You have exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
  • You are knowledge of relevant regulations and safety standards.
  • You have demonstrated problem-solving and decision-making abilities.
  • You are proficient in Microsoft Office and other relevant software.
  • You have availability for on-call duty as required.

Physical Requirements:

These requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation:

  • Able to stand, bend, kneel, reach, stoop, and occasionally lift and carry up to 50 lbs.
  • Constantly operate a computer (including typing, reading).
  • Frequently remain in a stationary position for extended periods of time.
  • Constantly communicate in-person, virtually, and from a range of distances.
  • Able to drive.

Benefits

Physical Requirements:

What We Offer:

  • Competitive salary of $70K-$90K as base and bonus structure based on profitability, customer satisfaction and employee satisfaction
  • Company vehicle used for business purposes.
  • Comprehensive benefits package, including health, dental, and vision.
  • Opportunities for career advancement within a rapidly growing company.
  • A chance to make a significant impact on the lives of those affected by disasters.
  • A supportive and collaborative team environment.

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