Project Coordinator EBS

3 weeks ago

Modesto, United States Elite Builder Services Full time
Job DescriptionJob Description

Summary/objective

Coordinate material installations between customers and Installers.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Provide excellent customer service while communicating with customers over the phone and in writing.
  • Act as a liaison between multiple parties to bring an installation to completion.
  • Collaborate with installers, estimators, and other company personnel to create a positive experience for customers.
  • Review customer contracts for accuracy.
  • Schedule installations with customers and assign installers to perform installation.
  • Maintain installer calendars through the system.
  • Prepare necessary paperwork.
  • Keep detailed notes from beginning to end of installation.
  • Transfer materials from location to location as needed for installations.
  • Review assigned materials prior to providing pick tickets to ensure inventory is assigned as needed.
  • Follow up with Purchasing where applicable when waiting on material to arrive for scheduled install date.
  • Confirm install completion with installers, adjust JSTAT’s to ensure Accounting collect balance due from customers.
  • Handle customer concerns, repairs, claims as necessary.


Competencies

  • Analytical Thinking - Applies logic to solve problems and get the job done
  • Client Service - Responds to the clients and anticipate their needs
  • Conflict Resolution - Works to resolve differences and maintain work relationships
  • Decision Making - Makes decisions and takes responsibility for them
  • Ethics - Fosters a diverse and respectful workplace
  • Even Temperament - Controls emotions without retaliating against negative behavior
  • Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
  • Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
  • Initiative - Remains proactive when suggesting improvements and solving problems
  • Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
  • Persuasive Communication - Displays verbal and written communication that influences others
  • Problem Solving - Solves problems while ensuring rules and directives are followed
  • Project Management - Brings together every component of a project, including resources or planning, that are needed to complete it in a timely manner


Work Location: 1581-B Cummins Drive, Modest, CA or other location as required

Physical demands: Repetitive movement of hands and fingers

Typing and/or writing, talk and hear

Travel required: None

Required education and experience:

  • High School Diploma, GED, or equivalent
  • Customer Service Experience
  • Experience in scheduling or event planning
  • Google Suite or Microsoft Office
  • Computer literate
  • Able to work independently
  • Natural problem solver

Preferred education and experience

  • Rollmaster experience


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