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Printer Support Technician
1 month ago
Major document management company seeks Office Services Coordinator to support maintenance of copier/duplicator/scanner office equipment.
ESSENTIAL FUNCTIONS:
· Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
· Provide on-going end user training on equipment
· Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
· Provide IP address support
· Perform basic equipment problem diagnosis
· Point of contact for equipment removal and delivery for onsite support
· Contact service as required (Xerox and 3rd party)
· Utilize Xerox web-based applications as required to include Service Call Handling
· Accurate call reporting on Equipment in Xerox designated systems
· Download and install printer drivers on end-user equipment
· Perform printer mapping to PC as required
· Escalate printer network issues to appropriate resource
· Physical as well as remote device management and control
· Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
· Monitor/apply current software updates/patches
· On site contact for remote solve resolutions requiring technical expertise
· Perform remote device monitoring and remote solve (Xerox Device Management)
SKILLS:
· Lift and move up to 50 pounds
· Basic Equipment problem solving and diagnosis per training provided
· Customer problem resolution including escalation as required
· 1-2 years relevant experience resolving customer and equipment printing issues
EDUCATION: Minimum High School diploma or equivalent
Company DescriptionAbout A+Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.
Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting
A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.Company DescriptionAbout A+\r
Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.\r
Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting\r
A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.