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Printer Support Technician

1 month ago

Portsmouth, United States A+ Consulting Full time
Job DescriptionJob Description

Major document management company seeks Office Services Coordinator to support maintenance of copier/duplicator/scanner office equipment.

ESSENTIAL FUNCTIONS:

·        Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process

·        Provide on-going end user training on equipment

·        Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.

·        Provide IP address support

·        Perform basic equipment problem diagnosis

·        Point of contact for equipment removal and delivery for onsite support

·        Contact service as required (Xerox and 3rd party)

·        Utilize Xerox web-based applications as required to include Service Call Handling

·        Accurate call reporting on Equipment in Xerox designated systems

·        Download and install printer drivers on end-user equipment

·        Perform printer mapping to PC as required

·        Escalate printer network issues to appropriate resource

·        Physical as well as remote device management and control

·        Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)

·        Monitor/apply current software updates/patches

·        On site contact for remote solve resolutions requiring technical expertise

·        Perform remote device monitoring and remote solve (Xerox Device Management)

SKILLS:

·        Lift and move up to 50 pounds

·        Basic Equipment problem solving and diagnosis per training provided

·        Customer problem resolution including escalation as required

·        1-2 years relevant experience resolving customer and equipment printing issues

EDUCATION: Minimum High School diploma or equivalent

Company DescriptionAbout A+
Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.
Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting
A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.Company DescriptionAbout A+\r
Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.\r
Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting\r
A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.