Help Desk Consultant
2 weeks ago
Role: Help Desk Consultant
Contract Type: W2 Only , No Corp to Corp applicants
Work Location: Plymouth, MI 100% onsite position
Essential Functions
- Provide first response/Level 1 Help Desk Support to guide and address various user problems.
- Troubleshoot network, M365, operating system, and hardware problems, including printer, laptop, and desktop.
- Coordinate end users to subject matter experts with administrative authority and to correct authentication/access issue.
- Manage asset returns and asset management.
- Update Knowledgebase with procedures and solutions.
- Attend meetings, training, and escalate exceptions with management as appropriate.
Skillset
- BA/BS diploma or equivalent.
- Minimum 2 years of IT Help Desk and desktop/laptop support.
- Ability to diagnose and troubleshoot issues with hardware, software, and network.
- Log all calls and keep accurate records of call information in database.
- A+ or Microsoft Certification is a plus.
- Detailed-oriented, organized with good communication skills.
Decision Making/Discretion
- Responsible for routing incidents to the proper resources, contacting 2nd Level Support or Management to ensure the proper resources are engaged.
- Responsible for sending out notifications of System Issues to management, resources and Business Units affected.
- Responsible for maintaining Service Desk service levels, documenting incidents properly and updating the Knowledgebase as necessary.
Company DescriptionTenTek has been in business since 1989 and is recognized as a leading staffing provider of tech professionals to a growing client base.Company DescriptionTenTek has been in business since 1989 and is recognized as a leading staffing provider of tech professionals to a growing client base.
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