Help Desk Consultant

2 weeks ago


Plymouth, United States Tentek, Inc. Full time
Job DescriptionJob Description

Role: Help Desk Consultant         

Contract Type: W2 Only , No Corp to Corp applicants

Work Location: Plymouth, MI 100% onsite position                   
                                            
Essential Functions                                   

  • Provide first response/Level 1 Help Desk Support to guide and address various user problems.
  • Troubleshoot network, M365, operating system, and hardware problems, including printer, laptop, and desktop.
  • Coordinate end users to subject matter experts with administrative authority and to correct authentication/access issue.
  • Manage asset returns and asset management.
  • Update Knowledgebase with procedures and solutions.
  • Attend meetings, training, and escalate exceptions with management as appropriate.                                     

   Skillset

  • BA/BS diploma or equivalent.
  • Minimum 2 years of IT Help Desk and desktop/laptop support.   
  • Ability to diagnose and troubleshoot issues with hardware, software, and network. 
  • Log all calls and keep accurate records of call information in database.    
  • A+ or Microsoft Certification is a plus.
  • Detailed-oriented, organized with good communication skills.                                                                          

Decision Making/Discretion                                 

  • Responsible for routing incidents to the proper resources, contacting 2nd Level Support or Management to ensure the proper resources are engaged.  
  • Responsible for sending out notifications of System Issues to management, resources and Business Units affected.
  • Responsible for maintaining Service Desk service levels, documenting incidents properly and updating the Knowledgebase as necessary.                             

 

Company DescriptionTenTek has been in business since 1989 and is recognized as a leading staffing provider of tech professionals to a growing client base.Company DescriptionTenTek has been in business since 1989 and is recognized as a leading staffing provider of tech professionals to a growing client base.
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