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Benefit Customer Service Representative

2 months ago

Buffalo, United States A-Line Staffing Solutions Full time
Job DescriptionJob Description

A-Line Staffing is now hiring Benefit Customer Service Representative in Buffalo, NY 14204. The Benefit Customer Service Representative would be working for a Fortune 500 company and has career growth potential.

As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client members through the enrollment process and when making updates to their health care and/or pension plans.

We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients.

You will be cross trained to aid on multiple clients. You will spend your day either on the phone or aiding through webchat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication

Benefit Customer Service Representative Compensation

  • The pay for this position is $16.50 per hour for English speakers, Bilingual Spanish or French pay is $17.25
  • Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Benefit Customer Service Representative Highlights

  • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
  • During our busy season you will be expected to work a 40-hour week and overtime when requested.
  • During our off season, your hours will fluctuate between 32 to 40 hours depending on client need.
  • NO WEEKEND SHIFTS Monday through Friday only
  • Must be flexible to work an 8-hour shift between 8 AM – 9 PM EST. Looking for flexibility
  • This is a remote position but must be located within 2 hours from Buffalo, NY to be considered. MUST BE LOCAL. You will go onsite for day 1 to pick up equipment and also be required to come in for meetings or major projects.

Benefit Customer Service Representative Responsibilities

·         Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message.

·         Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.

·         Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.

·         Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

·         Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.

Benefit Customer Service Representative Requirements

  • Must have High School Diploma or GED
  • Looking for any various experience, preferably in Customer Service or Call Center
  • High School Diploma or GED
  • Attendance is mandatory for the first 90 days

Benefit Customer Service Representative Preferred Qualifications

  • Bilingual Spanish or French

If you think this Benefit Customer Service Representative position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting