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Email and Chat Representative
2 months ago
Email and Chat Representative
Qualifications
The ideal candidate has a minimum of (3-4) years of customer support experience working in a call center environment and comfortable reading scripts
The ability to speak, read, and translate scripts on the spot in English and Spanish is required
Bilingual in Spanish and English (required)
Exceptional customer service
Active listening
Verbal and written communication skills
Professional phone voice
Proficiency with computers
Strong typing skills
Strong time management and decision making skills
Adaptability and accountability
Responsibilities
The Bilingual Email and Chat Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a personal injury attorney
Handle a large volume of inbound and outbound calls related to legal matters (mainly personal injury)
Follow communication scripts and use knowledge of services to go off-script when necessary
Build positive relationships by going above and beyond with customer service, ensuring that all questions and concerns are handled appropriately
Meet daily qualitative and quantitative targets
Achieve all objectives for service, productivity, and quality standards
Job description
Description:
JT Legal Group is one of the fastest-growing, Personal Injury Law Firms, connecting the best attorneys with clients all over California. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new clients to our team of attorneys and match clients with other attorneys who fit their specific needs as well.
Company DescriptionJT Legal Group is the fastest growing Personal Injury Law Firm in Southern California. Our dynamic diverse team is a powerhouse. This expert team is collaborative, fast-paced, inclusive and passionate.Company DescriptionJT Legal Group is the fastest growing Personal Injury Law Firm in Southern California. Our dynamic diverse team is a powerhouse. This expert team is collaborative, fast-paced, inclusive and passionate.