Membership Sales Representative

4 months ago

Glendale, United States YMCA of Glendale, CA Full time
Job DescriptionJob Description

POSITION SUMMARY:

The Membership Sales Representative is responsible for leading membership growth including marketing, prospect management, and conversion to membership. The Membership Sales Representative will meet and exceed goals by handling all membership inquiries (phone, email, in person), identifying and actively problem solving to overcome objections/ obstacles to joining. Other responsibilities will include community outreach by participating in the planning and execution of membership marketing events in an effort to increase membership growth.

ESSENTIAL FUNCTIONS:

  1. Create a welcoming environment for all by warmly greeting all members and guests.
  2. Participate in all membership promotional activities; support program initiatives as necessary.
  3. Obtain sales leads via walk-ins, telephone inquiries, and membership marketing events.
  4. Conduct all phone and in-person prospective member interviews (during hours worked), and provide welcoming and thorough tours; Close all interviews/tours with an invitation to join the YMCA; Meet or exceed individual monthly sales goals.
  5. Follow up with all prospects in an effort to convert prospects to membership; meet or exceed monthly prospecting goals.
  6. Respond to inquiries by providing accurate and thorough information at all times while on the phone or conducting an interview; understand and be able to discuss and promote all YMCA programs.
  7. Provide supplementary support to Membership Service team when necessary including:
    1. Provide excellent customer service to members, guests, and program participants.
    2. Process program registrations, payments, and membership enrollments.
    3. Provide welcome facilitation (a.k.a. access control) by confirming that all membership cards are scanned upon entry to ensure membership is active and up to date. This includes checking to ensure photo on membership card matches individual entering the facility as well as checking member access notes to resolve any outstanding matters when necessary.
  8. Attend staff meetings and trainings as required.
  9. Uphold YMCA policies for safety, supervision, mandated reporting and risk management and member/ prospect records with email/phone, etc.).
  10. Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring, and Fairness) as well as the YMCA Core Values of Caring, Respect, Honesty, and Responsibility in all dealings with members, guests, volunteers and fellow staff.
  11. Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth.
  12. All other duties assigned.

YMCA LEADERSHIP COMPETENCIES

The Y's Leadership Competency Model is comprised of 18 leadership competencies (leadership, knowledge, skills, and behaviors required for success in the Y), organized by the four disciplines of cause-driven leadership:

  • Mission Advancement: advancing the Y's promise to strengthen community Competencies include: Values, Community, Volunteerism, Philanthropy.
  • Collaboration: working with, understanding and developing others. Competencies include: Inclusion, Relationships, Influence, Communication, Developing others.
  • Operational Effectiveness: ensuring relevance, effectiveness, and sustainability. Competencies include: Decision Making, Innovation, Project Management, Finance, Quality Results.
  • Personal Growth: developing continually to adapt to new challenges. Competencies include: Self Development, Change Capacity, Emotional Maturity, Functional Expertise.

QUALIFICATIONS:

  • EDUCATION: high school diploma or equivalent required; 4-year degree preferred.
  • SPECIALIZED SKILLS: Strong character values; written & verbal communication skills; basic computer skills; basic math skills; and working knowledge of M/S Office.
  • RELATED EXPERIENCE: 1-2 years marketing and/or sales experience.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations.

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