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IT Technical Support Specialist
2 months ago
Overview:
The IT Technical Support Specialist serves as the first point of contact for employees seeking IT assistance. Providing technical support and triaging to all IT inquiries. Providing end user training utilizing a variety of hardware/software tools and techniques. Assist with network maintenance, troubleshooting, security, and system back-ups. Assist with the installation of new software, upgrades and routine maintenance.
Essential Duties:
· Create and maintain up to date documentation for processes and systems
· Analyze existing systems and make proactive recommendations for improvements
· Train users on any new system(s) introduced to the company
· Configure computer systems according to company policy
· Evaluate new product versions and recommend an upgrade schedule
· Perform backups, restores and testing of computer backups
· Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
· Installing and configuring hardware and software components throughout various network infrastructure devices
· Install and monitor antivirus software, firewall logs, MS 365 logs, and resolve any issues
· Server administration via Active Directory, File & Print services, DNS, DHCP
· Network firewall and switch administration and maintenance
· Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Job Requirements:
· Competency in supporting the Microsoft Office 365 suite, including but not limited to Word / Excel / PowerPoint / Outlook / MS Teams
· Ability to troubleshoot, research, and resolve challenging technical issues
· Detailed understanding of the Windows, Android, Mac OS, and iOS operating systems
· Skilled in configuring, deploying, and troubleshooting a variety of PC hardware
· Experience with Microsoft Office 365 and Azure, certification preferred
· At least 3-5 years of working IT experience
· Any of the following are desirable: CompTIA (A+, Network+, Security+), CCNA
· College diploma or university degree in the field of Computer Science
· Ability to lift up to 50 lbs
Company DescriptionNu-Calgon, a fast-growing, medium size specialty chemical company located in the Westport area in St. Louis.Nu-Calgon is the leading supplier of air conditioning and refrigeration chemicals through wholesale distribution.Company DescriptionNu-Calgon, a fast-growing, medium size specialty chemical company located in the Westport area in St. Louis. \r
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Nu-Calgon is the leading supplier of air conditioning and refrigeration chemicals through wholesale distribution.
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