Call Center Specialist

2 weeks ago


Orlando, United States DMA Consulting Full time
Job DescriptionJob DescriptionAbout Us:

We use our experience and desire to stay on the leading-edge of technology to create full-circle marketing strategies for our clients that have a compound effect. Each new piece we implement strengthens the whole, and creates positive results over the long term. The mission for DMA Consulting is to help home service businesses cross over the million dollar mark, and grow well beyond that. Those that have worked hard in their business should have an asset to get them through retirement.

Job Brief:

We are looking to hire an experienced Call Center Specialist to help us keep growing. If you're hard-working and dedicated, DMA Consulting is an ideal place to get ahead. Apply today

Responsibilities:
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
Requirements:
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree
Bonus Points:
  • 401 (k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

this is a remote position
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