Call Center Operator

1 week ago


Orlando, United States Spectraforce Technologies Full time
Title - Call Center Operator
Duration - 5+ months
Location - 100 GLOBAL INNOVATION CIRCLE, Orlando, FL 32825
Schedule - 7:00 AM - 3:30 PM

Responsibilities:
  • Handle incoming work request phone calls and manage maintenance email box and enter information into computerized work management system.
  • Communicate with facility support groups such as janitorial, health and safety, and maintenance team.
  • Receive work order requests via phone, email, walk in.
  • Initiate work orders; manage and maintain the work orders in the computerized work management system which is currently Maximo.
  • Assign priority to work order based on initial information available when work order request received.
  • Responsible for elevating priority work to maintenance scheduler for technician dispatch or other contractors for addressing client needs, as required.
  • Coordinate support between different facility support organizations (i.e. cleaning services, environmental safety and health, Lockheed Facilities, Facility Maintenance Management services and Client's Construction and Design organizations)
  • Answers inquiries by clarifying desired information; researching, location and providing information.
  • Resolves some problems by clarifying issues; researching and exploring answers and alternative solutions and escalating unresolved problems.
  • Handle all repro orders
  • Consulting BMS upon hot/cold calls
  • Assist in coordination of plant access for subcontractors or vendors relating to the maintenance organization.
    1. Visit LM
    2. Badging
    3. Neat
    4. First advantage, set up visit VISITLM, communications/coordination and general oversight (CBD)

Qualifications:
  • Minimum 2 years' experience in a professional office environment, answering phones and working with customers.
  • High school diploma or equivalent.
Position is offered by a no fee agency.

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