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Banking call center Representative

2 months ago

Far Rockaway, United States K-Tek Resourcing Full time $25 - $27
Job DescriptionJob Description

Job Description:

Who are we looking for?

Roles will be focused on a very high level of Customer Support by helping in creation of account, migrating data from one platform to another, facilitate collection of documentations, triaging and back office coordination in a well-known bank.

 

Experience: 5+ years of experience as a Junior Banker/Relationship Specialist or a thorough Call Center Professional having interacted and catered to high-net-worth clients

Functional Skills:

·       Online Client service representative must have external client facing experience, especially past experience in providing white glove service.

·       High-touch relationship management

·       Create client conversation scripts, criteria and supplemental materials

·       Perform client outreach (calls, email, meetings), coordination, and associated reporting and tracking

·       Provide Level 1 triage and help desk coordination, including top 20 clients team and post conversion support.

·       Track surge support weekly and forecast monthly to help you determine ongoing surge support needs

·       Provide information for client training team to create materials and for client training team to hold trainings

Technical / Non-Technical Skills:

·       Thorough knowledge and understanding of Treasury Management and Payment Products

·       Demonstrate ability to simplify and communicate complex technical procedures

·       Hands on approach mindset.

·       Strong English Speaking skills.

·       Need strong analytical skills and ability to think laterally

·       Attention to detail and proactive

·       Strong communication and interpersonal skills (Written and Verbal)

·       Effectively collaborates and communicates with to ensure client satisfaction

·       Detail oriented, while still providing reliable and consistent results. Dependable problem-solving skills.

·       Must have in-depth knowledge of Banking online products, processes, and policies.

·       Knowledge in handling a wide variety of situations with a client on the phone, whether it’s resolving a logon issue or explaining to a client on how to setup online credentials.

·       Must have patience and expertise in handling clients that are not tech savvy.

·       Resolve customer complaints and issues promptly and communicate/escalate any service-related issues/problems to management.

·       Need to possess excellent communication, computer/technical skills, people skills, as well as organizational skills.

·       Past Help Desk Experience a plus

Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r
\r
Why K-Tek\r
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r
\r
Vision / Mission\r
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r
\r
K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.