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Business Development Representative
2 months ago
We are seeking a highly motivated and results-driven Business Development Representative to join our team at Nielsen Automotive Group. As a key member of our sales team, you will be responsible for building and maintaining relationships with customers, identifying new business opportunities, and driving sales growth.
Responsibilities- Handle all incoming and outgoing phone calls and emails to provide exceptional customer service and support.
- Manage customer contacts through e-leads, follow-up, and lead generations to drive sales and revenue growth.
- Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction to ensure a positive customer experience.
- Answer customer internet inquiries by both email and phone to provide timely and accurate responses.
- Schedule sales appointments and reschedule no-show customers to minimize lost sales opportunities.
- Contact customers based on current marketing incentives to promote our products and services.
- Follow up in manners that result in the customer visiting the dealership to drive sales and revenue growth.
- Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers to build trust and loyalty.
- Interact with customers as well as with all dealership departments to ensure seamless communication and collaboration.
- Ability to manage a high volume of inbound and outbound sales call volume, internet leads, and call lists to meet sales targets.
- Strong organizational skills, with the ability to effectively multi-task to prioritize tasks and meet deadlines.
- Must be reliable and dependable to ensure consistent performance and results.
- Outgoing personality, ability to influence customers to schedule appointments, and excellent communication skills to build rapport and trust.
- Extremely customer service oriented to provide exceptional service and support to customers.
- Excellent written and oral skills to effectively communicate with customers and colleagues.
- Experience in previous automotive dealerships to understand the industry and our business.
- Basic knowledge of computers to navigate our systems and tools.
Nielsen Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
