We have other current jobs related to this field that you can find below

  • Customer Care Specialist

    3 weeks ago

    Solon, United States The Third Estimate Full time

    Job DescriptionJob DescriptionSalary: $18-$20 Full Time Hourly, DOE plus bonus incentivesNortheast Ohio's exterior Home Improvement Contractor that's Small Enough To Listen, Big Enough To Deliver!The Third Estimate was founded in 1996 with a passion for architecture, energy efficiency, and a drive for improving our community. Family owned and...

  • Customer Service Specialist-English/Bilingual

    3 months ago

    Solon, United States Proctor Loan Protector Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Title: Customer Service Specialist-English/Bilingual FLSA Status: Non-Exempt Reports to: Call Center Team Lead Who are we? What do we do? Company Overview: Proctor Loan Protector provides comprehensive insurance products...

  • Food Preparation Specialist

    6 days ago

    Solon, Ohio, United States E & E Angel's Child Care Center Full time

    E & E Angel's Child Care Center is seeking a dedicated and passionate Food Preparation Specialist to join our team. In this role, you will play a vital part in providing nutritious and delicious meals to the children in our care, ensuring they have a positive and enjoyable dining experience. As a Food Preparation Specialist, you will be responsible for...

  • Automotive Guest Care Sales Specialist

    2 weeks ago

    Solon, United States Tire Choice Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  Headquartered in our...

  • Customer Support Specialist

    6 days ago

    Solon, Ohio, United States Nestle Operational Services Worldwide SA Full time

    About Us:At Nestlé Operational Services Worldwide SA, we are committed to providing quality food and beverage products that enrich lives. Our presence in 97% of American households reflects our dedication to excellence and community engagement. We strive to innovate and improve every day, fostering a culture of collaboration and agility.Position...

  • Early Childhood Transportation Specialist

    6 days ago

    Solon, Ohio, United States E & E Angel's Child Care Center Full time

    E & E Angel's Child Care Center is seeking dedicated individuals to ensure the safe and reliable transportation of our young learners to and from school. As an Early Childhood Transportation Specialist, you will play a vital role in providing a secure and nurturing environment for children during their travel. Your responsibilities will encompass adhering to...

  • Patient Service Specialist

    4 weeks ago

    Solon, United States Cleveland Clinic Full time

    At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health...

  • Customer Service Solutions Specialist

    11 hours ago

    Solon, Ohio, United States Nestle Operational Services Worldwide SA Full time

    About Us:At Nestlé Operational Services Worldwide SA, we are committed to providing exceptional food and beverage solutions that enhance the lives of our consumers. Our mission is to foster a workplace that values collaboration, innovation, and sustainability, ensuring that we meet the needs of our customers while minimizing our environmental...

  • Customer Service Solutions Specialist

    5 days ago

    Solon, Ohio, United States Nestle Operational Services Worldwide SA Full time

    About Us:At Nestlé Operational Services Worldwide SA, we pride ourselves on delivering exceptional food and beverage products that people love and trust. Our commitment to sustainability and community engagement drives our mission to create a better future for all. Position Overview:The Customer Solutions Associate acts as the main liaison for our clients,...

  • Tax Specialist

    13 hours ago

    Solon, Ohio, United States Heffernan & Associates CPAS Inc Full time

    Position OverviewWe are seeking a dedicated Tax Specialist to join our team at Heffernan & Associates CPAS Inc. This role is crucial in providing exceptional tax services to our clients.Key Responsibilities:Experience: A minimum of 2 seasons in personal tax preparation is required, with a focus on handling at least 30 tax returns per season in a professional...

  • Field Service Specialist

    6 days ago

    Solon, Ohio, United States Hubbell Power Systems Full time

    Field Service SpecialistCompany OverviewHubbell Power Systems is dedicated to creating essential infrastructure solutions that empower our customers and communities. Our commitment to innovation has established us as a leading global manufacturer of high-quality electrical and utility solutions, enabling reliable and efficient operation of critical...

  • Server and Beverage Specialist

    6 days ago

    Solon, Ohio, United States X-Golf Solon Full time

    Job OverviewPosition: Full-Time Server and Beverage SpecialistLocation: X-Golf SolonX-Golf Solon is excited to announce that we are seeking dedicated Full-Time Servers and Beverage Specialists to enhance our customer experience. The successful candidates will be tasked with preparing and serving a variety of food and beverages, including both alcoholic and...

  • Software Support Specialist

    4 days ago

    Solon, United States edgecomputingassociation.com Full time

    Location Solon, Ohio , United States Insight Global is looking for a Technical Support Specialist to sit on-site in Solon, Ohio with one of our largest Clients. The company is on a hybrid schedule (2 days per week), so we need someone in Cleveland! This person will be taking about 10 complex calls a day and speaking with customers with technical questions...

  • Customer Support Engineer

    10 hours ago

    Solon, Ohio, United States Microplex Printware Full time

    Technical Support SpecialistMicroplex Printware Corporation is seeking a dedicated Technical Support Specialist to enhance our team. We pride ourselves on our family-oriented culture and commitment to work-life balance.What Microplex offers:Attractive compensation: $44,000 – $50,000 salary, commensurate with experienceComprehensive benefits from day...

  • Bilingual Customer Support Representative

    6 hours ago

    Solon, Ohio, United States Proctor Loan Protector Full time

    Company Overview:At Proctor Loan Protector, we pride ourselves on a culture that champions meritocracy, where initiative and dedication to customer satisfaction are rewarded. Our organization specializes in delivering comprehensive insurance solutions tailored for financial institutions, ensuring compliance is integrated into all our applications and...

  • Bilingual Customer Support Representative

    10 hours ago

    Solon, Ohio, United States Proctor Loan Protector Full time

    Company Overview:At Proctor Loan Protector, we pride ourselves on a culture that thrives on meritocracy, rewarding individuals who take initiative and prioritize customer satisfaction. We specialize in providing a range of insurance products and service solutions tailored for financial institutions, ensuring compliance is integrated throughout our...

  • Sourcing Specialist

    3 weeks ago

    Solon, United States Direct Recruiters, Inc. Full time

    We are looking for a driven self-starter to join our team as a Sourcing Specialist to take the lead in the research efforts and drive the candidate side of the process! The Sourcing Specialist works across a variety of functions including market research, sourcing, database maintenance, and related project work. You will have continued involvement throughout...

  • Sourcing Specialist

    3 weeks ago

    Solon, United States Direct Recruiters, Inc. Full time

    We are looking for a driven self-starter to join our team as a Sourcing Specialist to take the lead in the research efforts and drive the candidate side of the process! The Sourcing Specialist works across a variety of functions including market research, sourcing, database maintenance, and related project work. You will have continued involvement throughout...

  • Claims Specialist

    3 months ago

    Solon, United States The Third Estimate Full time

    Job DescriptionJob DescriptionSalary: $50K - $60KNortheast Ohio's exterior Home Improvement Contractor that's Small Enough To Listen, Big Enough To Deliver!The Third Estimate was founded in 1996 with a passion for architecture, energy efficiency, and a drive for improving our community. Family owned and operated; our passion is about the communities...

  • Bilingual Customer Support Representative

    6 days ago

    Solon, Ohio, United States Proctor Loan Protector Full time

    Company Overview:At Proctor Loan Protector, we pride ourselves on a culture that emphasizes meritocracy, rewarding individuals who are proactive and dedicated to providing exceptional service to our clients. We specialize in delivering comprehensive insurance solutions tailored for financial institutions, ensuring compliance across all our applications and...

Customer Care Specialist

2 months ago

Solon, United States The Third Estimate Full time
Job DescriptionJob DescriptionSalary: $18-$20 Full Time Hourly, DOE plus bonus incentives

Northeast Ohio's exterior Home Improvement Contractor that's Small Enough To Listen, Big Enough To Deliver


The Third Estimate was founded in 1996 with a passion for architecture, energy efficiency, and a drive for improving our community. Family owned and operated; our passion is about the communities we serve. We are trusted by top industry organizations and service all of Northeast Ohio with quality roofing, windows, siding, gutter systems, and storm damage insurance inspections.

 

We are looking for a dynamic Customer Care Specialist to join our team. This is a part-time position; the hours for this position are Monday through Friday, 4pm-8pm and 4 hours on Saturday, 9am-1pm or 1pm-5pm. This is a role that combines your competitive drive and desire to be a part of a team. 

 

Why The Third Estimate team?


  • We make an impact We create value for our customers by delivering solutions that power relationships. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact.
  • We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion.
  • You belong here as we are committed to growing the capabilities of our people. We are building a team where you can collaborate with diverse individuals, explore new ways of thinking, and expand your capabilities. Our employees value family and extend the same care to our customers and community.


What’s In It For You

  • Thrive in a company that values sustainability, drives a safety-focused culture and empowers through continuous improvement.
  • The ability to make an impact and shape your career with a company that is passionate about growth.
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.


The Customer Care Specialist drives a seamless customer experience and creates positive sentiment for our brand.  This individual will follow-up on existing leads, build customer relationships, identify customer needs, set appointments and provide all necessary information to both the customer and staff.


Core Responsibilities:


  • Drive a seamless customer experience that creates positive sentiment for our brand.
  • Develop in-depth knowledge of our offerings and provide informative support to customers.
  • Maintain accurate records of customer interactions and steps taken to resolve issues.
  • Answer customer inquiries and escalate complex issues to the appropriate team member to ensure rapid support.
  • Proactively take steps to enhance the customer experience.
  • Share relevant customer feedback to help us improve our offerings.
  • Report on key customer service metrics and identify noteworthy trends
  • Handle many outbound calls to customers and clients.
  • Upsell other products wherever possible.
  • Meet personal targets and work towards meeting team targets.
  • Maintain good customer relations.
  • Perform other duties as assigned.


Basic Qualifications:


  • High School Diploma (OR) GED Equivalent.
  • (1) year of previous customer service experience.
  • Excellent communication skills both written and verbal.
  • MS Office Proficiency.
  • Date Entry Experience.
  • Previous experience in the home improvement industry, preferred.
  • Previous sales experience and/or outbound call experience.
  • Strong multitasking, time management, and target achieving skills.
  • Good knowledge of CRM practices and system.
  • Friendly and empathetic demeanor.
  • Exceptional problem-solving ability, backed by good judgment.
  • Ability to collaborate across departments and teams

 

The Third Estimate is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy concerning recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.


The company will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you need assistance to perform your job duties because of a physical or mental condition, please contact the Human Resources department.