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Software Support Specialist

2 months ago


Solon, United States edgecomputingassociation.com Full time

Location Solon, Ohio ,

United States

Insight Global is looking for a Technical Support Specialist to sit on-site in Solon, Ohio with one of our largest Clients. The company is on a hybrid schedule (2 days per week), so we need someone in Cleveland This person will be taking about 10 complex calls a day and speaking with customers with technical questions regarding affordable and public housing software. They must be able to communicate with the customer in a technical manner, illustrate instructions, problem solve, and have EMPATHY These customers are working with people in low income areas, so showing empathy for their customers is essential. Looking for someone who is wanting to grow within the company and be resilient.

Salesforce knowledge

SQL Queries experience

College Graduate

2-3 years of Troubleshooting & supporting Software

Ticketing System experience

Problem solver, Technical Aptitude, & critical thinker

Customer Service Skills (preferably in a Call Center or Office setting)

Communication skills (ability to explain complex situations)

EMPATHY