Bilingual Customer Support Representative

1 week ago

Solon, Ohio, United States Proctor Loan Protector Full time

Company Overview:

At Proctor Loan Protector, we pride ourselves on a culture that champions meritocracy, where initiative and dedication to customer satisfaction are rewarded. Our organization specializes in delivering comprehensive insurance solutions tailored for financial institutions, ensuring compliance is integrated into all our applications and technologies.

Work Environment:

We are committed to cultivating a diverse workplace that promotes personal and professional growth. As we expand, we provide numerous career opportunities, ensuring that every team member feels appreciated and enjoys a fulfilling work atmosphere.

Role Overview:

The Customer Service Specialist plays a vital role in managing both inbound and outbound communications, addressing customer inquiries, and resolving complaints. This entry-level position operates under the guidance of a Coach and Supervisor.

Key Responsibilities:

  • Engage with customers and insurance agents to request or supply necessary insurance documentation, proof of insurance, and payment information while conducting follow-ups.
  • Handle calls in a professional manner within a dynamic call center environment.
  • Utilize available resources and systems to research required information.
  • Deliver comprehensive product and service information to customers.
  • Maintain an in-depth understanding of Loan Protector's offerings.
  • Process urgent payments, insurance documents, and claims efficiently.
  • Identify and prioritize high-priority issues, taking immediate action or escalating as necessary.
  • Conduct follow-up calls to customers when needed.
  • Document call logs and resolve outstanding call center tasks.
Qualifications:
  • A high school diploma is required; some college education is preferred.
  • Prior experience in customer service or a call center is advantageous.
  • Knowledge or experience in insurance is a plus.
Skills and Competencies:
  • Proficiency in MS Office Suite.
  • Exceptional verbal and written communication abilities.
  • Ability to adapt and perform under pressure with tight deadlines.
  • Strong customer service skills, including listening, analytical, and problem-solving capabilities.
  • Attention to detail and the ability to thrive in a collaborative team setting.
  • Capacity to work effectively in a fast-paced, frequently changing environment.
Physical Requirements:
  • Occasional standing, walking, and sitting for extended periods.
  • Effective verbal communication is essential.
  • Visual acuity, including color and depth perception, is required.
  • Ability to lift and/or move up to 15 pounds occasionally.
Work Environment:

This position is based in a professional office setting, utilizing standard office equipment such as computers, phones, and photocopiers.

EEO Statement:
Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. We welcome applications from all qualified individuals, regardless of race, color, ethnicity, religion, sex, national origin, gender identification, sexual orientation, disability, veteran status, or any other classification protected by law.

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