Call Center Representative

3 weeks ago

Denver, United States Lakeshore Talent Full time
Job DescriptionJob Description

Lakeshore Talent is partnering with a company located Downtown Denver to match an outgoing and tech savvy job seeker with an exciting job opportunity as a Customer Service Representative. 

This role will be an in-office, contract position, paying $20/hr. It will be starting as a 3-4 month temporary position and will be re-evaluated for a potential extension at that time.

 

EMPLOYEE PERKS

  • FLEXIBLE SCHEDULE 

    • HOURS: Monday - Friday 7am-4pm - or - 7:30am-4:30pm

  • COMPANY CULTURE

    • Innovation driven

    • Values focused 

    • Team oriented 

    • Potential for future growth opportunities within the company

  • OPPORTUNITY 

    • You will have the opportunity to play a vital role within the organization by providing excellent customer support and ensuring customer satisfaction. CSRs act as the primary point of contact for customers, addressing their inquiries, resolving issues, and building positive relationships. They play a crucial role in maintaining the company's reputation and fostering customer loyalty.

    • Work closely with a team of like-minded, customer focused individuals

 

YOU’LL BE A GREAT FIT IF

  • You have strong technical skills, especially Microsoft Office

  • You have previous call center/customer service experience

  • You provide excellent verbal and written communication 

  • You posses strong problem-solving and decision-making abilities

  • You have strong active listening skills and empathy towards customers

  • You have the ability to handle high-stress situations with professionalism and patience

  • You have proficiency in using customer service software, CRM systems (experience in Oracle is a plus), and other relevant tools

  • You bring a set of strong multitasking and organizational skills

  • You pay attention to detail and accuracy in data entry and documentation
     

 

YOUR ROLE

  • Customer Assistance: Interact with customers through various communication channels (phone, email, chat, or in-person) to address their queries, concerns, and requests. Provide accurate and timely information to ensure customer satisfaction.

  • Issue Resolution: Troubleshoot and resolve customer complaints, problems, or conflicts effectively and efficiently. Identify the root cause of issues, escalate when necessary, and follow through until resolution, ensuring a high level of customer service.

  • Documentation and Reporting: Maintain detailed and organized records of customer interactions, inquiries, complaints, and resolutions. Generate reports as required to track customer service metrics and identify areas for improvement.

  • Product/Service Knowledge: Develop a comprehensive understanding of the company's products or services to provide accurate information and assist customers in making informed decisions. Stay updated with new offerings, promotions, and policies.

  • Order Processing: Handle customer orders, returns, and exchanges promptly and accurately. Enter and update customer information in the system/database, ensuring data integrity and confidentiality.

  • Customer Retention: Proactively engage with customers to promote loyalty and retention. Identify opportunities to upsell or cross-sell products or services, recommend solutions, and offer personalized assistance to meet customer needs.

  • Team Collaboration: Collaborate with internal teams such as sales, technical support, and operations to resolve complex customer issues or provide additional assistance. Share customer feedback and insights to improve overall processes and enhance the customer experience.


THE NITTY GRITTY

  • High school diploma required 

  • Background check and drug test (excluding testing for THC) required upon hire

  • Training provided to set you up for success in your new role
Company DescriptionSince​ ​1995,​ ​Lakeshore​ ​has​ ​provided​ ​Staffing,​ ​Recruiting​ ​and​ ​Payrolling​ ​services​ ​to employers​ ​in​ ​Denver​ ​and​ ​Chicago​ ​across​ ​multiple​ ​industries​. We​ ​are​ ​committed​ ​to​ ​achieving​ ​success by​ ​matching​ ​top​ ​talent​ ​with​ ​the​ ​right​ ​opportunities.​ In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.Company DescriptionSince​ ​1995,​ ​Lakeshore​ ​has​ ​provided​ ​Staffing,​ ​Recruiting​ ​and​ ​Payrolling​ ​services​ ​to employers​ ​in​ ​Denver​ ​and​ ​Chicago​ ​across​ ​multiple​ ​industries​. We​ ​are​ ​committed​ ​to​ ​achieving​ ​success by​ ​matching​ ​top​ ​talent​ ​with​ ​the​ ​right​ ​opportunities.​ In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.

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