Remote Call Center Specialist

1 week ago


Denver, Colorado, United States Insight Global Full time

Title: Call Center Specialist

Job Type: 6 Month Contract to Hire

Schedule Listed Below in Description

Pay Rate: $20-22/hr

**Must reside in or near Missouri to get fingerprinted

Job Description:

  • There are multiple shift times, the call center receives calls between 8:00 AM -- 8:00 PM Monday-Thursday, 8:00 AM -- 5:00 PM on Fridays and 8:00 -12:00 PM CST on Saturdays
  • They will be assisting with calls to aid in responding to incoming calls and answering questions from families about childcare subsidy and/or childcare providers seeking to apply for federal or state funds
  • Utilize call center software, Genesys Cloud Services for day-to-day tasks
  • They will be required to respond accordingly, and ensuring calls are handled in an efficient and effective manner.
  • The call center will be answering basic questions about childcare, based on the state's program training

Required Skills & Experience:

  • Live in Missouri or on the border of Missouri - MUST get fingerprint completed in Missouri for onboarding
  • Experience using phone support system/call center software (five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk, etc.)
  • 2+ years of experience in call center (multitasking - taking information over the phone and entering into a system)
  • Bachelor's degree preferred or Highschool diploma + 3 year's relevant work experience
  • Experience handling call volume and providing quality customer services
  • Active listening skills and great communication
  • Attention to detail and organizational skills
  • Reliable
  • Experience working in a remote or hybrid setting - self sufficient
  • Capable of passing a background check

Nice to Have Skills & Experience:

  • Genesys software experience
  • Experience with salesforce or similar CRM
  • Experience with SharePoint
  • Childcare/Health background
  • Government background
  • Bilingual

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