Sales Support Specialist
2 weeks ago
Hourly Pay Range: $20-$24 an hour
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Under the direction of the sector-based sales leader(s):
- Provide sales order based administrative support to assigned sales representatives.
- Manage diverse pre-sale efforts such as entering or editing sales quotes, handling product inquiries, price checks, stock status, lead times, freight quotes, and coordinating sales collateral (samples, tear sheets, images, forms, etc.)
- Manage memo (sales sample) orders through the entire process. This includes pre-sales to and through return of product.
- Manage reserves and reserve orders through conversion.
- Handle live chats from corporate website.
- Handle sales support tickets.
- Accurately and efficiently resolve client inquiries, gather information, document interactions, and coordinate responses.
- “Scrub” client purchase orders to ensure that they are aligned with issued quotations; liaise with purchasing agents, dealer designers and project managers, as needed to rectify discrepancies prior to finalizing the sale.
- Help coordinate large, complicated pre-sale projects, manage deadlines, and handle communication.
- Contribute to the client experience through accuracy, timeliness, integrity, and empathy.
- Ability to understand both the directive and “spirit” of a given assignment.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
- None
QUALIFICATIONS:
- Accuracy and attention to detail is an absolute must.
- Ability to manage high volume of inbound queries via phone, email, tickets, and live chat.
- Prior experience with at least one of the following:
- Any live chat software (Zendesk preferred)
- Any ticketing software (Zendesk preferred)
- Excellent written and verbal communication skills
- Ability to type at 65 words per minute.
- Excellent troubleshooting and/or researching skills; ability to solve practical problems.
- Strong computer proficiency and navigational skills. Ability to transition smoothly between systems while speaking with clients.
- Ability to work with a high degree of autonomy and direct workflow.
- Ability to multi-task
- High level of professionalism (verbal & written)
- “Customer first” attitude
- Previous experience in working in a customer facing position.
REFLECTS OUR BRAND VALUES:
- We listen to our Customers
- We rely on our Members
- We honor Integrity
- We embrace Continuous Learning
- We lead with Design
- We create Value
- We make the World Better
JANUS et Cie offers:
- Comprehensive Benefits -
- Access to comprehensive benefits plans, including medical, dental, vision, and life insurance coverage.
- 401(k) Retirement Plan with Employer Match -
- Our 401(k) plan includes an employer match to help you build your nest egg.
- Professional Growth and Development -
- Opportunities for career advancement, ongoing training, and skill development.
- Work-Life Balance -
- Company paid time off and paid Company holidays to help you rest and recharge.
- Employee Wellness -
- Employee assistance program (EAPs) for confidential counseling and guidance when needed.
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