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Customer Service

5 months ago


New York, United States Matrix Executive Search, LLC Full time
Job DescriptionJob Description

A dynamic, growing company that specializes in fit standardization and supply chain technology for the apparel industry is seeking a Customer Service - Sales Administrator who exemplifies the following skills and qualities:

Responsibilities:

● Effectively communicates and takes incoming calls from customers in regards to new orders and/or inquiries on existing orders

● Efficiently follow-up on customer inquiries and directs inquiries to the appropriate department

Provide support to Sales Director and assist with both internal and external sales documents

● Works closely with marketing team and other internal teams on shipments for trade shows and events

● Maintenance of department file folders and organizational systems

● Supports global and local shipping and distribution teams

● Other additional customer service and administrative responsibilities as assigned

Requirements:

● Strong professional verbal and written communication skills

Spanish language skills a plus.

● Ability to manage, sort, prioritize and respond to a high volume of incoming emails and correspondence

● Strong, proactive, and friendly customer service skills

● Proficient with Microsoft Office (Specifically Excel), G-Suite, Netsuite is a plus

● MUST have strong customer service skills

● Meticulous organizational skills

● Ability to multitask efficiently

● Minimum 2 years experience in an office environment

 

Company DescriptionA peer reviewed CPA firm engaged in public accounting, tax planning and preparation, business advisory and consulting services.Company DescriptionA peer reviewed CPA firm engaged in public accounting, tax planning and preparation, business advisory and consulting services.