Technical Customer Support Representative

3 weeks ago


High Point, United States Pharmacy Management Company Full time
Job DescriptionJob Description

Independent Pharmacy Distributor has made it known that the customer’s business is treated as our own business. We are currently seeking a vibrant, self-motivated individual who can help assist customers with technical issues and company requirements so they can continue to rely on us without interruption.

Job Functions (responsible for, but not limited to):

· Customer On-Site Inspections

· Customer Usage Export Assistance

· Customer CSOS Certificate upload/troubleshooting

Skills Needed:

· Great Communication

· Customer Service Skills

· Intermediate / Advanced technological expertise

o Microsoft Office Experience

o Comprehensive Computer Knowledge (Microsoft based equipment)

· Detail oriented mindset

· Self-motivated work ethic

· Organization and Time Management ability

Hours:

· 10a-7p EST, Monday-Friday

Pay:

· $15/hr during 90-day probationary period

· Potential to increase to $16.50/hr once out of probationary period based on attendance and production / performance in job position.

· Yearly review with maximum 3% raise based upon hire date

Attendance Policy:

· Allotted 1.5 points for unexcused reasoning within the 90-day probationary period.

Benefits available after 90-day probationary period:

· PTO (accrued per paycheck); 2 weeks/year accrual rate

o PTO does not accrue while in your 90-day probationary period

· Benefits (health/vision/dental)

o Health Insurance is covered 90% by employer, 10% by employee

· Optional benefits available

o Short-Term and Long-Term Disability Coverage

o Accidental policies



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