Mobile Device Support Specialist

2 weeks ago


High Point, United States Solugenix Full time
Job DescriptionJob Description

Mobile Device Support Specialist - $24/hr
High Point, NC (Onsite)
Contract to hire
 

Solugenix is assisting a client in their search for a Mobile Device Support Specialist. This is a Contract to possible hire opportunity based in HighPoint, NC (Onsite).

 

The Mobile Device Technician role is to implement, maintain, and improve information system components and services which ensure the confidentiality, integrity, and availability of mobile device, voice, and related information systems and services deployed to support organizational functions. Successful execution of this role is achieved through understanding and documenting processes, identifying unmet or emerging requirements, proposing technical solutions, contributing to the planning required to implement those solutions, and executing the administrative and technical functions required to maintain voice and mobility solutions.

 

Qualification:

  • University degree in in a technical or business discipline or equivalent work experience.

Previous Experience:

  • Proven experience in overseeing the distribution and implementation of mobile and voice related products.
  • Working technical knowledge of current Mobile Device Management (MDM), Voice, and mobile device standards.
  • Deep understanding of iPhone, iPad, and iOS operating systems.
  • Excellent software/device troubleshooting experience.
  • Preferred experience includes Cloud Telephony, current Mobile Device Management (MDM) tools, major carrier experience (Verizon, AT&T, T-Mobile) strongly preferred.
  • Working knowledge of network and Desktop operating systems.
  • Excellent understanding of an organization’s goals and objectives and working to meet those expectations.
  • Excellent customer service background.
  • Worked and thrived in a team environment.
  • Used to working with a ticketing system such as ServiceNow.

Skills:

  • Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
  • Working knowledge of iPhone and iOS operating systems required.
  • Preferred knowledge: MDM implementations including MobileIron and Microsoft Intune
  • Experience with ServiceNow ticketing system.

About the Client:
Our client is a nationwide IT Service provider for many fortune 500 companies.

Company DescriptionFor over 52 years, Solugenix has been a global technology development and services firm with locations in California, Arizona, Georgia, Missoula, India and the Dominican Republic. As a pioneer in professional staffing services and IT Consulting, we’ve partnered with some of the biggest global corporations across many industries.Company DescriptionFor over 52 years, Solugenix has been a global technology development and services firm with locations in California, Arizona, Georgia, Missoula, India and the Dominican Republic. As a pioneer in professional staffing services and IT Consulting, we’ve partnered with some of the biggest global corporations across many industries.

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