Mobile Device Support Specialist

3 weeks ago

High Point, United States Solugenix Full time

Mobile Device Support Specialist - $24/hr

High Point, NC (Onsite)

Contract to hire


Solugenix is assisting a client in their search for a Mobile Device Support Specialist. This is a Contract to possible hire opportunity based in HighPoint, NC (Onsite).

The Mobile Device Technician role is to implement, maintain, and improve information system components and services which ensure the confidentiality, integrity, and availability of mobile device, voice, and related information systems and services deployed to support organizational functions. Successful execution of this role is achieved through understanding and documenting processes, identifying unmet or emerging requirements, proposing technical solutions, contributing to the planning required to implement those solutions, and executing the administrative and technical functions required to maintain voice and mobility solutions.

Qualification:

  • University degree in in a technical or business discipline or equivalent work experience.

Previous Experience:

  • Proven experience in overseeing the distribution and implementation of mobile and voice related products.
  • Working technical knowledge of current Mobile Device Management (MDM), Voice, and mobile device standards.
  • Deep understanding of iPhone, iPad, and iOS operating systems.
  • Excellent software/device troubleshooting experience.
  • Preferred experience includes Cloud Telephony, current Mobile Device Management (MDM) tools, major carrier experience (Verizon, AT&T, T-Mobile) strongly preferred.
  • Working knowledge of network and Desktop operating systems.
  • Excellent understanding of an organization’s goals and objectives and working to meet those expectations.
  • Excellent customer service background.
  • Worked and thrived in a team environment.
  • Used to working with a ticketing system such as ServiceNow.

Skills:

  • Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
  • Working knowledge of iPhone and iOS operating systems required.
  • Preferred knowledge: MDM implementations including MobileIron and Microsoft Intune
  • Experience with ServiceNow ticketing system.

About the Client:

Our client is a nationwide IT Service provider for many fortune 500 companies.

About Solugenix:

Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.

For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

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