Customer Care Advocate

3 weeks ago

High Point, United States Four Hands Full time

**Four Hands**

**Customer Care Advocate (REMOTE)**

**Sales Operations - High Point, NC - Full Time**

Our growing wholesale business is looking for a creative problem solver to join our team of Customer Care Advocates. We are looking for an enthusiastic individual who can listen to the customer service issues and offer a unique and innovative solution to each problem. A successful candidate in this role will be customer focused, have a passion for excellence, be an active listener, have outstanding communication skills, and maintain a sense of urgency in addressing customer needs.

**IN THIS ROLE**

* Manage responses to Customer Service-related inquiries ensuring that they are completed in a timely manner while providing exceptional customer service and maximizing the customer experience

* Work with the Sales Operations team and Account Executives to identify and analyze customer issues and provide and facilitate resolutions, i.e. process return authorizations, credits, and/or any other request to satisfy the customer issue

* Drive processes to provide continuous analysis and reporting of information related to Quality and Service Status; identify and implement process improvements for ongoing operational efficiencies

* Provide World Class Customer Service to Four Hands customers

* Maintain a complete understanding of the customer base, price levels, the order to cash process, order minimums and reorders for all customers, and shipping procedures

* Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed

* Maximize the customer experience and operational performance by providing resources and technical advice to customers and working to convert customers to utilizing our website

* Work diligently to continuously improve the customer experience and processes within the organization

* This role will require traveling to Headquarters (Austin, TX) at least 4 times a year.

* Responsible for upholding the Core Values and being a valuable member of the Four Hands Team

* Other tasks as defined by Management

**THE IDEAL PERSON**

* This role requires individuals who are fully vaccinated against COVID-19 as a condition of employment. Vaccination verification will be required by date of hire.

* 2+ years' of Customer Care experience

* Bachelors Degree preferred

* Advanced experience in Microsoft Office

* Excellent organizational skills and self-starter

* Ability to multitask and prioritize effectively and efficiently and stay organized and focused in a fast-paced environment

* Exhibit a friendly and helpful manner and be able to work well with others in a team environment

* Ability to make decisions and work independently

* Active and engaged listener, with the ability to communicate with various audiences clearly and concisely

* Ability to complete complex tasks in a timely manner

* Demonstrate intellectual curiosity

Apply: Customer Care Advocate (REMOTE) * Required fields First name* Last name* Email address* Location Phone number* Resume* or

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Cover Letter LinkedIn **profile URL:*** Desired salary* In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye* References: Please enter names and contact information: I consent to be contacted over SMS/Text for this job.

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