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Help Desk Technician

1 month ago

Midland, United States My Community Credit Union Full time
Job DescriptionJob Description

Provides first-level support for all staff via email, phone, or in person. This includes receiving, prioritizing, documenting, and actively resolving end user help requests via ticketing system and to prioritize support requests and reassign to support technicians as necessary. Maintain effective communications and working relations with all staff. Maintain a high level of working knowledge related to technology assets and operational procedures.

Essential Functions & Responsibilities:

Receives incoming Help Desk calls and emails. Logs and prioritizes all requests using company-approved ticket tracking software. Conducts an initial evaluation of requests, providing assistance for "first-level" support for computer and software applications. Refers "next-level" support issues to appropriate staff.

Installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Provides desktop support by assisting in workstation computer deployment from approved images for colleagues.

Maintains a high level of knowledge related to company software, usage policies, and standard procedures. Supports technicians in the servicing of work orders as needed.

Assists in maintaining inventory and tracking of all IT equipment.

Processes employee termination orders from Human Resources and executive management.

Performs other duties, as assigned.