Front Desk Specialist

2 weeks ago

East Hartford, United States Bare Bones Boxing Full time
Job DescriptionJob Description

About Us:

Bare Bones Boxing is dedicated to helping individuals achieve their health and wellness goals through cardio boxing classes. We are a premier fitness facility offering cardio group fitness classes and personal training. We offer state-of-the-art equipment, expert instructors, and a supportive community environment. Our workouts help our members get in the best shape of their life, physically, and mentally.

Job Description:

We are seeking a self motivated, customer-oriented individual to join our team as an evening Front Desk Specialist. The ideal candidate will be responsible for managing all front desk operations, ensuring exceptional customer service, educating prospects, and maintaining a welcoming atmosphere for all members and guests. We are specifically looking for an individual available to work evenings Monday through Thursday (5:00pm-8:00pm) Fridays, (4:00pm-7:00pm) and Saturday mornings (8:00am-12:00pm).

Responsibilities:

  • Greet members and guests with a friendly and welcoming demeanor.
  • Answer phone calls and inquiries in a professional manner
  • Manage member check-ins, new sign-ups and payments
  • Manage point of sale transactions
  • Provide prospects with information about gym services, classes, and membership options
  • Maintain cleanliness and organization of the gym and front desk area.
  • Monitor access to the gym, ensuring only authorized individuals enter.
  • Handle member feedback, inquiries, and complaints promptly and effectively.
  • Collaborate with ownership to ensure smooth operations and member satisfaction.
  • Assist with administrative tasks as needed, including data entry and inventory management.
  • Close gym at the end of each shift, including general cleaning and prep for following day.

Qualifications:

  • Previous experience in customer service and/or front desk management preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Knowledge of fitness industry is a plus but not required.
  • Proficiency in basic computer applications (e.g., MS Office, email, point-of-sale systems). Specific gym management software training will be provided.
  • Must be able to work evenings and Saturday mornings.

Benefits:

  • Competitive hourly wage based on experience.
  • Opportunities for professional development and growth within the company.
  • Access to gym facilities and fitness classes.
  • Employee discounts on gym merchandise.
  • Supportive team environment with opportunities to make a positive impact on members' lives.

How to Apply:

We are seeking a self motivated, customer-oriented individual to join our team as an evening Front Desk Manager. The ideal candidate will be responsible for managing all front desk operations, ensuring exceptional customer service, educating prospects, and maintaining a welcoming atmosphere for all members and guests. We are specifically looking for an individual available to work evenings Monday through Thursday (5:00pm-8:00pm) Fridays, (4:00pm-7:00pm) and Saturday mornings (8:00am-12:00pm).

If you are passionate about fitness and customer service, and you thrive in fast paced, dynamic environment, we’d love to hear from you Please submit your resume and a brief cover letter outlining your qualifications and why you are interested in joining the Bare Bones Boxing team.

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