Front Desk Agent

4 weeks ago


East Stroudsburg, United States Equity LifeStyle Properties Full time

Job Overview:
**Duties**:

- Greet and welcome guests upon arrival
- Check-in/check-out guests efficiently
- Handle guest inquiries and provide information about hotel services and amenities
- Manage reservations and cancellations
- Process payments and maintain guest accounts
- Assist with resolving guest issues or complaints in a professional manner
- Coordinate with other hotel departments to ensure guest satisfaction

**Requirements**:

- Previous experience in guest services or front desk roles preferred
- Proficiency in phone systems and strong phone etiquette
- Multilingual abilities are a plus
- Knowledge of hotel management software is advantageous
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Flexibility to work varying shifts including evenings, weekends, and holidays

Join our team as a Front Desk Agent to contribute to creating memorable experiences for our guests in a dynamic hospitality setting.

**Job Types**: Full-time, Seasonal

Pay: $12.48 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Every weekend
- Holidays
- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Resort

Ability to Commute:

- East Stroudsburg, PA (required)

Ability to Relocate:

- East Stroudsburg, PA: Relocate before starting work (required)

Work Location: In person


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