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Customer Account Specialist

2 months ago

Princeton, United States Benvic CHEMRES, LLC Full time
Job DescriptionJob Description

 

Position Summary: The Customer Account Specialist is responsible for responding to client inquiries regarding accounts, products and services.

 

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Develop strong relationships with all assigned accounts.
  • Manage inventory requirements of all accounts.
  • Coordinate all customer inquiries, evaluate pricing, process orders, set up shipments and track deliveries.
  • Build strong working relationships between customer service team, engineering team, sales and accounting.
  • Prepare detailed sales and inventory forecast information based on customer orders and anticipated sales.
  • Accurate order entry, releasing, logistics tracking and fulfillment of timely shipments.
  • Prepare quotes for customers and manage all follow up activities.
  • Resolve product and service issues.
  • Provide new business development support.
  • Source materials, locate vendors, and negotiate pricing and terms as needed.
  • Follow up with accounting on any damages, credits or return.
  • Prepare executive summaries for internal executive team.
  • Create and execute a plan to increase revenue with assigned accounts.
  • Other duties and tasks as assigned.

 

 

Competencies: To perform the job successfully, an individual should demonstrate the following.

Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.

Managing People - Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.

Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

 

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience:

·        Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

 

Language Ability:

·        Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.

 

 

Mathematical Ability:

·        Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

 

 

Reasoning Ability:

·        Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

 

Computer Skills:

 

·        Microsoft Office

 

 

Certificates and Licenses:

 

 

Supervisory Responsibilities: 

 

·        This job has no supervisory responsibilities.

 

 

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is frequently required to sit and stand. The employee must occasionally lift and/or move up to 30 pounds.

 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.