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Patient Service Representative
4 months ago
We are seeking an outgoing and patient focused individual to work as a Patient Service Representatives (PSR) at our Maplewood, MN location.
The schedule for this position is Monday - Friday daytime hours (typically between 6:45am and 7:15am start time and between 3:30pm and 4:30pm end time).
If you have a passion for providing exceptional patient care, are highly personable, team-oriented, attuned to accuracy and fine detail, and would like to advance your career in Ophthalmology, we would like to talk to you.
You will be responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, as well as verifying information supplied by patients. You should be able to work in a fast-paced environment and demonstrate exceptional multitasking abilities.
To be successful as a Patient Service Representative, you must be able to facilitate and coordinate communication between patients, family members, and medical staff.
Main Patient Service Representative Responsibilities include:
- Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs yourself
- Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
- Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
- Process payments from patients for co-pays and uninsured visits
- Schedule appointments for new and recurring patients based on Physician availability
- Maintain patient records as well as the files stored in our EHR
- Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
- Provide patients with support and guidance as needed
Required Skills, Abilities and Attributes for Patient Service Representative include:
- Applicants MUST be personally motivated to provide excellent patient care
- Prior Administrative or Front Desk experience, preferably in a healthcare setting
- Must be able to "think on your feet" and have exceptional multi-tasking skills
- Be an excellent team player who works cooperatively and respectfully with all doctors, supervisors and co-workers
- Displays a desire to perpetually “Learn and Grow”
- Efficient and highly accurate user of applicable information technology and health care management systems
- Physically capable of working long hours in a fast-paced, often stressful, environment with the potential of emergency situations.
- High School Degree or GED
We offer excellent compensation and benefits, to include:
- Paid Holidays - 7 days per year
- Personal Time Off (PTO) - 16 days per year
- Health Insurance / Blue Cross Blue Shield
- Health Reimbursement Account (HRA)
- Health Savings Account (HSA)
- Dental Insurance (company paid single coverage)
- Flexible Spending Accounts (FSA)
- Basic and Supplemental Term Life Insurance (free single coverage)
- Long Term Disability (company paid single coverage)
- Long Term Care (company paid single coverage)
- Short-Term Disability (STD)
- Vision Insurance
- Pet Insurance
- Telehealth Plan / Nice Healthcare (company paid coverage)
- Legal Insurance / Identity Protection
- $250 in uniform (scrubs, shoes, and jackets) reimbursement
About Retina Consultants of Minnesota (RCM):
RCM has 9 Minnesota locations - St. Louis Park, Edina, Edina Specialty, Woodbury, Blaine, Duluth, Maplewood, Anoka, and Mankato.
Everything we do…. every decision we make…takes our Guiding Principles into consideration. Our guiding principles are:
- We exist to serve our patients. We will provide the best available medical skills, technology, and service. We will be their advocates. We will care for our patients as if they were members of our family. We will treat our patients with respect, dignity, and kindness.
- We are proud of our dedicated staff. We will strive to provide a rewarding career with opportunity for personal and professional growth. We will promote teamwork. We will provide a respectful and safe working environment.
- We are humbled that other doctors entrust their patients to our care. We will be available when we are needed. We will promptly communicate the results of patient evaluation and treatment. We will respect the referring doctors’ relationships with their patients.
- We recognize that we have a responsibility to our community. We will strive to be desire to perpetually “Learn and Grow”
- Efficient and highly accurate user of applicable information technology and health care management systems
- A good corporate citizen. We will function ethically. We will be prudent in our stewardship of healthcare resources.
- Medical advances are critical to our patients. We will remain at the forefront in the search for new knowledge and treatments of retinal disease. We will participate in clinical research. We will share our knowledge with our patients and referring doctors, and with our retinal colleagues around the world.
