Hospitality & Sales Associate
4 weeks ago
As a B Corp certified business, Clif Family is guided by our values to sustain our planet, our community, and our people. We strive to support a healthier, more sustainable world through the enjoyment of wine, food, and connection. We organically farm the grapes, olives, fruit, and vegetables that go into our wine and food products, and we work with our suppliers to source organic ingredients. Every Clif Family product is made with the highest quality and care while having the lowest impact and cost to our planet.
Position Description:
The Hospitality & Sales Associate is responsible for providing gracious, knowledgeable, and friendly customer service to all guests that visit our Clif Family properties. This position will interact with Wine Club members, Fine Wine Tasting guests and Tasting Room guests. This position will support sales efforts to top clients outside of the Tasting Room experience via telephone and email sales outreach.
This candidate will be extremely flexible, driven and enjoy a “high-change” environment where priorities shift from day to day. Candidates who connect through positive and respectful interaction, inspire greater success, and create extraordinary experiences, solutions and ideas will be at the top of our list.
What you'll do:
Sales
• Lead efforts to drive wine sales by identifying customer needs, making thoughtful recommendations, and leveraging upselling and cross-selling opportunities to close sales effectively.
• Achieve and exceed monthly and quarterly sales, subscription, and membership targets
• Contribute along with your teammates in achieving daily, weekly, and monthly sales and wine-club acquisition goals.
• Effectively and consistently sell and enroll guests in our wine club programs to include obtaining guest contact information and asking for/closing wine and retail sales.
Hospitality
• Deliver excellent food and wine tasting experiences for walk-in, by appointment and large group clientele
• Provide a unique and engaging experience for our guests that promotes and builds brand loyalty, responsible for bringing “Clif” to life at all Hospitality properties.
• Answer phones and assist with inquiries to include tasting appointment scheduling, phone sales and concierge services as needed for “day-of” queries.
• Handle any customer issues or complaints as the customer calls or arrives to all Hospitality Properties in person. Passes along the customer issue to appropriate Manager.
Organizational & Operational
• Write and share “End of Day” email notes to team as directed.
• Attend Weekly, Monthly and Quarterly Staff and Education Meetings
• Ensure that all pour-outs are accounted for in POS at end of shift
• Ensure shipping orders, thank you cards & membership forms are accurately completed at the end of the shift.
• Ensure daily aesthetics of the public areas and security of facility are maintained
• Oversees opening and closing processes in compliance with developed SOPs.
• Follows company policies and procedures including Food Safety and Responsible Beverage service.
What you bring:
• Undergraduate degree or equivalent work experience.
• Minimum two years’ experience in a hospitality setting, preferably in a winery tasting room and/or special events capacity.
• Wine education/training preferred.
• Passion for and knowledge of food and wine industry, specifically Napa Valley wines.
• Strong customer service, hospitality and leadership skills (hard working, energetic, multi-tasking aficionado with keen eye for detail.
• Excellent communication skills, both written and oral.
• Able to multi-task and work in a collaborative team environment with unparalleled PATIENCE and selfless commitment to the customer.
• Computer proficiency: Word, Excel, Outlook, Internet Navigation (social media), Winery software (Commerce 7 a plus).
• Familiarity with the Napa Valley and its tourist/hospitality attractions (restaurants, hotels, wineries, points of interest, etc.)
• Tasting and evaluation of wines required.
• Must be comfortable working on feet for long periods of time.
• Available to work weekends, holidays and as required for special events and activities.
• Infectious personality with an enthusiasm and passion for life, wine, food and adventure
• Self-starter with an ability to anticipate and pro-actively accomplish tasks
• Barista experience a plus
• Ability to lift 40-50 lbs. required
• Employment is contingent upon participation and completion of a working interview
What we offer:
• Health, Dental, Vision Benefits
• 401k Matching
• HSA/FSA, Dependent Care FSA
• Paid Volunteer Time
• Plus a ton of other perks
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