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Retail Sales Associate: On-Call

2 months ago

Saint Helena, United States The Culinary Institute of America Full time

Job Summary:

The Culinary Institute of America is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, utilizing effective sales techniques, and providing in-depth product knowledge in a specialty retail environment.

Key Responsibilities:

  • Coordinate with Store Manager to ensure monthly staff schedule provides proper coverage.
  • Provide training for new employees to include store procedures, product education, and correct handling of specialized products.
  • Train staff on POS system and proper cash handling.
  • Assist Store Manager in training of Student Concierge Team.
  • Work with Store Manager to ensure that daily sales floor cleaning and restocking tasks are completed.
  • Greet and welcome customers to the store with enthusiasm.
  • Determine and understand customers' needs by asking open-ended questions.
  • Explain the features and benefits, addressing individual customer needs.
  • Suggest additional items utilizing sales skills to build multiple sales.
  • Maintain a CIA provided cash drawer and follow proper cash handling policies and procedures.
  • Perform cashier functions with minimal errors for all transactions.
  • Ensure POS pricing is always correct and that everyone is charged appropriately for items sold.
  • Bag merchandise appropriately to avoid damage when necessary.
  • Follow through on customer requests as taken.
  • Regularly provide feedback to store managers on customer reaction to store and merchandise.
  • Assist in stocking and re-stocking of merchandise throughout the store on a daily basis.
  • Maintain the order and cleanliness of the store.
  • Conduct Greystone Experience Tours.
  • Cover Greystone Cellars Wine Bar as necessary.
  • Packing of shippers and receiving of merchandise and other areas as needed.
  • Any and all other duties as assigned.

Requirements:

  • High School Diploma or GED required.
  • Minimum of two (2) years of retail sales experience.
  • Minimum of two (2) years of customer service experience.

Preferred Qualifications:

  • Experience with Point-of Sale (POS) systems.
  • Prior experience selling cookware, dinnerware, cutlery, kitchen electrics, or bakeware products.

Skills:

  • Exemplary customer service skills.
  • Must display a high level of energy and self-motivation.
  • Excellent communication skills required.
  • Strong teamwork and interpersonal skills; ability to be adaptable and dependable.
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
  • Ability to become familiar with the products we carry and their uses.

Working Conditions:

  • Must be able to work at both locations of the CIA California Campus.
  • Must be available to work a flexible scheduling including overtime on nights, weekends, and holidays as required by business needs.
  • Regular work requires a great deal of climbing, standing, lifting, bending, reaching, and stretching for up to eight (8) hours per day.
  • Must be able to stand for up to eight (8) hours per day.
  • Ability to lift and carry up to fifty (50) pounds.