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Customer Service Representative
4 months ago
ARW Home is looking for experienced Customer Service / Claims Representatives to join our team at our Headquarters location in Boca Raton, FL
Schedule Availability – 40 hour work week based on the business needs
- Monday – Friday from 8AM – 8PM
Compensation: $17/hour with a review for raise after 90 days
The ARW Home Customer Service Rep will be responsible for:
- Providing the highest level of service to our customers.
- Explaining contract coverage and claim decisions.
- Taking inbound calls and recording First Notice of Loss.
- Retain and build customer loyalty by providing a professional, courteous, and a positive experience to each customer.
- Questions and investigates discrepancies on repairs and related costs
- Provide accurate and relevant information as it pertains to the customer’s claim inquiries.
- Demonstrate superior verbal and written communication skills
- Effectively show active and empathic listening during challenging customer calls.
- Collect and document the details of each call in our systems.
- Follow all related procedures through the life cycle of the claim.
- Adhere to the Key Performance Indicators that will capture your success.
- Effectively collaborate and communicate well with customers, vendors, teammates, and all employees throughout the organization.
The Customer Service Rep will need the following qualifications to be successful:
- At least 6 months Call Center or Customer Service experience is a must.
- Strong written and oral English communication skills.
- Talent for multitasking as you will be typing while talking to customers.
- Must type at least 35 wpm.
- Proficient with computers, strong keying skills. (Excel, Word, Power Point, Outlook)
- Ability for problem-solving and handling objections,
- Attention to detail.
- Able to maintain a positive attitude.
- Claims experience a big plus.
