![Russell Tobin](https://media.trabajo.org/img/noimg.jpg)
Technical Support Engineer
3 months ago
Position: Technical Support Engineer
Location: Remote
Contract: 1 Year (Extension Likely)
Pay Rate: $30-$35/HR (DOE)
Duties/ Responsibilities:
The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for our teams platform. This role combines business and technical expertise with excellent communication and organizational skills where you will be doing pro-active work as well as providing tactical engagement on critical issues. You will collaborate with internal teams to ensure our customers are successful with our platform. This includes being the last point of escalation within technical support to drive them to closure and the ability to use application/platform knowledge to actively engage and assist customers and other engineers in need of assistance on complex issues.
Other duties and responsibilities of the Technical Support Engineer include:
- Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
- Maintain and display excellent queue and case management skills.
- Perform Case quality Checks to ensure cases are staying on track.
- Learn & Deliver training on the new products.
- Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product
- Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
- Personal commitment to quality and customer service.
- Frontend browser debugging experience required.
In addition, the Technical Support Engineer addresses documentation and coding gaps using his//her knowledge to help support engineers as well as customers achieve their business goals; While working directly with others to help resolve their issues, you will ensure all issues are vetted before reaching the engineering team.
The ideal candidate for this position is an engineer with a strong background in some of Java, JavaScript, database technologies, with strong troubleshooting skills. We are looking for individuals who can successfully diagnose the entire technology stack, enjoy helping others and have strong communications skills to resolve technical issues as quickly as possible. The Technical Support Engineer must be able to work outside of normal business hours (weekend shifts, holidays) as needed.
Skills:
- Master's degree in engineering or technical field(s) or Bachelor’s degree in engineering or technical field(s) and 2+ years of relevant work experience or relevant industry experience.
- Demonstrated fluid ability to troubleshoot, resolve and provide code level analysis for complex technical issues.
- In-depth understanding of how SaaS products work – possess a deep technical understanding as well as a basic understanding of integrated systems.
- Working knowledge of the components in a web applications stack.
- Demonstrated ownership and can coordinate successfully with engineering and escalation teams to achieve resolution of customer issues and requests.
- Experience with SQL based database systems.
- Experience in several development projects coding in Java or troubleshooting large applications built on Java.
- Hands-on experience in one (or more) scripting languages:
JavaScript preferred. - Proven ability to maintain focus and work effectively with uncompromising attention to detail.
- Ability to work closely with high-value customer administrators and developers that have a variety of experience and skillset.
- Excellent time management skills and must be able to work independently to provide workable solutions.
- Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for quick solution.
- Ability to work with other teams to resolve cases.
- Excellent technical and communication skills for research and discovery to clearly articulate solutions to complex technical problems.
- Identify and help resolve trends with application issues and knowledge gaps within the organization
The following additional skills are preferred but not required:
- A fundamental understanding of IT service management and ITIL business process
- Prior ServiceNow Platform Implementation Experience
- Exposure communicating technical issues at various levels of the organization
- Fluid experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
- Deep understanding of JavaScript
- Experience in Linux and Unix
- Experience with Splunk
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- Strong Familiarity with Eclipse IDE
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
#CB
#LI-AP2
-
Technical Support Engineer
3 weeks ago
Orlando, United States Collabera Full timeDescription Home Search Jobs Job Description Technical Support Engineer Contract to Hire: Orlando, Florida, US Salary: $35.00 Per Hour Job Code: 351203 End Date: 2024-07-27 Days Left: 20 hours left Apply CONTRACT TO HIRE OPPORTUNITY Top Technology Client looking for Technical Support Engineer in Orlando, FLPosition: Technical Support Engineer Location:...
-
Technical Support Engineer
3 weeks ago
Orlando, United States Russell Tobin & Associates Full timeWhat are we looking for in our Technical Support Engineer - UX? Position: Technical Support EngineerLocation: RemoteContract: 1 Year (Extension Likely)Pay Rate: $30-$35/HR (DOE)Duties/ Responsibilities: The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for our teams platform. This role combines...
-
Technical Support Engineer
3 weeks ago
Orlando, United States Russell Tobin Full timeWhat are we looking for in our Technical Support Engineer - UX? Position: Technical Support Engineer Location: Remote Contract: 1 Year (Extension Likely) Pay Rate: $30-$35/HR (DOE) Duties/ Responsibilities: The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for our teams platform. This role combines...
-
Technical Support Engineer
3 months ago
Orlando, United States Russell Tobin & Associates Full timeWhat are we looking for in our Technical Support Engineer - UX? Position: Technical Support Engineer Location: Remote Contract: 1 Year (Extension Likely) Pay Rate: $30-$35/HR (DOE) Duties/ Responsibilities: The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for our teams platform....
-
Technical Support Engineer
5 days ago
Orlando, United States ServiceNow Full timeJob DescriptionJob DescriptionCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®....
-
Technical Support Engineer
5 days ago
Orlando, United States ServiceNow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...
-
Technical Support Engineer
2 weeks ago
Orlando, United States Russell Tobin Full timeJob DescriptionJob DescriptionPosition: Technical Support EngineerLocation: RemoteContract: 1 Year (Extension Likely)Pay Rate: $30-$35/HR (DOE)Duties/ Responsibilities: The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for our teams platform. This role combines business and technical expertise with...
-
Technical Support Engineer
7 days ago
Orlando, United States ServiceNow Full timeJob DescriptionWhat you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer...
-
Technical Support Engineer
3 months ago
Orlando, United States Cypress HCM Full timeJob DescriptionJob DescriptionTechnical Support Engineer – UX The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This role combines business and technical expertise with excellent communication and organizational skills where you will be doing pro-active work as well as...
-
Technical Support Engineer
2 months ago
Orlando, United States Tranzeal Incorporated Full timeTittle - Technical Support Engineer – AutomationLocation- San Diego, CA / Hybrid Contract – 12+ months Duties: What you will do in this role:Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.This includes being the first point of escalation within the technical support...
-
Technical Support Engineer
3 weeks ago
Orlando, United States Smartwork IT Services Full timeJob DescriptionJob DescriptionJob Title: Technical Support Engineer - PerformanceJob Type : Contract ,Onsite HybridDuaration : 12 MonthsLocation: Orlando, FLJob Description:The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance...
-
Technical Support Engineer
4 weeks ago
Orlando, United States ServiceNow Full timeJob DescriptionWhat you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer...
-
Technical Support Engineer
3 weeks ago
Orlando, United States ServiceNow Full timeJob Description What you get to do in this role: **** In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer...
-
Senior Technical Support Engineer
3 weeks ago
Orlando, United States ServiceNow Full timeCompany Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Technical Support Engineer
2 weeks ago
Orlando, United States Rose International Full timeNOTE: The ideal candidate for this position is an engineer with a strong background in some of Java, JavaScript, database technologies, with strong troubleshooting skills. We are looking for individuals who can successfully diagnose the entire technology stack, enjoy helping others and have strong communications skills to resolve technical issues as quickly...
-
Senior Technical Support Engineer
2 days ago
Orlando, United States ServiceNow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...
-
Technical Support Engineer
1 month ago
Orlando, United States Rose International Full timeNOTE: The ideal candidate for this position is an engineer with a strong background in some of Java, JavaScript, database technologies, with strong troubleshooting skills. We are looking for individuals who can successfully diagnose the entire technology stack, enjoy helping others and have strong communications skills to resolve technical...
-
Senior Technical Support Engineer
5 days ago
Orlando, United States ServiceNow Full timeJob DescriptionJob DescriptionCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®....
-
Senior Technical Support Engineer
2 weeks ago
Orlando, United States ServiceNow Full timeJob DescriptionCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity...
-
Senior Technical Support Engineer
2 months ago
Orlando, United States ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...