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Customer Service Representative
1 month ago
As a Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to ensure customer satisfaction by providing prompt, courteous, and effective assistance. You will handle inquiries, resolve complaints, and provide information about our products and services.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
- Provide detailed information about products, services, and policies to customers.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to address and resolve customer concerns.
- Identify opportunities to improve customer service processes and recommend solutions.
What We're Looking for:
- At least one year of Customer Service experience
- Computer Skills: Basic Microsoft skills (Word, Excel, Access, PowerPoint, Outlook, etc)
- Good attitude
- Ability to learn
- Good attendance
What We Offer:
- Comprehensive training and ongoing support.
- Opportunities for career advancement within the company.
- A friendly and supportive work environment.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring OrdinanceCompany DescriptionExpress Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.\r
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We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
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