Customer Success Manager
4 weeks ago
Overview
We are seeking an experienced and talented Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them.
You will work directly with our clients (electrical contractors) to help solve their problems and ensure their satisfaction while they are active accounts with us. You’ll conduct demonstrations, training sessions and regular check-ins for them. You will also work closely with employees in other departments to ensure customer questions and concerns are addressed in a timely manner.
Each CSM is assigned a group of specific customers, and they become the primary point of contact for these clients with Remarcable. CSMs take responsibility for the success of their clients’ experience with the platform, building close relationships with the businesses as they transition from sales prospects to lifelong customers.
If you are a motivated, enthusiastic, and dependable individual who is passionate about building impactful products that challenge the status quo, Remarcable is looking for you. This is an excellent opportunity to join a growing startup and make a significant impact on our company's success. Please submit a resume and cover letter.
Key Responsibilities
- Primary point of contact for designated clients
- Promote product value through an exceptional customer experience
- Build strategic relationships with contractor clients and their users
- Effectively train and onboard client’s users on the platform
- Foresee and proactively address potential client problems & issues
- Review and address customer concerns in a timely fashion
- Coordinate, direct, and manage internal communications to deliver client’s expected results
- Maintain clear and efficient lines of communication between clients and Remarcable to share platform updates and client feedback.
- Seek to improve the customer experience by reviewing and sharing client feedback and suggestions
- Upsell services and products by promoting the value of the product
- Assist in creating training courses and educational materials
- Develop and maintain internal documentation
- Keep up to date on emerging industry trends
- Minimum 2 years professional working experience (4 years if no degree)
- Either a bachelor's degree (ideally in supply chain management or accounting) or 2 or more years of experience within the electrical industry
- Preference given to individuals with experience working in the construction industry (electrical, mechanical or general) or with construction-related technologies.
- Take a sense of ownership in the work that you do. Self-motivating and able to work with minimal supervision.
- Possess a client service mentality, are adaptable and willing to collaborate openly with other people
- Highly proficient with MS Office and basic business applications
- Can learn and adapt to new computer software and environments quickly
- Outstanding written and oral communication skills.
- Excellent organization and time-management skills
- Strong problem-solving skills
Who we are
Remarcable is a cloud based platform that helps electrical contractors and distributors streamline purchasing processes to save time and money.
Dedicated to the Electrical Contractor Industry, Remarcable provides cloud-based Procurement & Tool Management Software nationwide. With multiple workflows, two applications in one software, and direct contractor accounting integrations, Remarcable significantly, and efficiently, increases communication, streamlines workflows, and provides visibility for all users.
Our team is composed of contractor and distribution experts located remotely coast to coast, with a growing hub of employees operating in person at our Omaha office. Through collaborations with industry leaders, we've gained insight into the struggles they face. Together, we believe in providing a solution that brings efficiency, visibility, and better communication to streamline the relationship between the contractor and distributor partners.
Our Mission
To advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers.
Salary Range Disclaimer
The base salary range represents the low and high end of the Remarcable salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Remarcable’s total employee compensation package. Other components may include: PTO, Medical, and a Bonus plan.
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