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Delivery Manager, Customer Success

4 months ago

Omaha, Nebraska, United States Kiewit Full time

Requisition ID:

Job Level: Mid Level

Home District/Group: DHO Information Technology Group

Department: Technology Group

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

The TG Delivery Manager is responsible for ensuring the successful delivery of products and services for their Team. They work to maximize the effectiveness of the team and take actions to increase their performance. They develop, mentor and coach team members while promoting and facilitating their professional development. They also work with product owners and other relevant partners to ensure that there is a steady flow of valuable work coming into the team.

District Overview

Kiewit Technology Group (KTG) builds solutions to enable and support a $12.5 billion company. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys technology solutions to the field and home office departments that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses systems and tools that manage every part of Kiewit's business and lifecycle of a project to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. When you join KTG, you will make an impact on the critical work we do every day.

Location

This position is located at 12720 I Street and the work schedule is M - Th onsite with option to work remote on Friday's.

Responsibilities


•Manages the overall delivery of the team, including ensuring work is delivered on-time, on budget, and with a high-level quality.

•Oversees both quality and support teams as part of the management of Kiewit's field-facing technology

•Provides overall strategy for QA and support processes, including automation and test case development

•Tracks key performance indicators for quality testing and the development of automated QA test cases

•Acts as a point of escalation to third-party vendors in the management of support tickets

•Removes obstacles and roadblocks that impact the performance of the team.

•Ensures the team has a well-defined backlog of valuable work.

•Works with other Managers and Product Managers, as well as team members to prioritize work

•Ensures that the teams follow the best practices set by the CORE for unit and regression testing and automation, and technical change management

•Uses metrics and tools to understand team performance and efficiency; takes actions to improve the efficiency of the team

•Holds the teams to the highest standards, project discipline and accountability.

•Mentors, coaches, and inspires team members to higher levels of performance. Ensures development plans are focused on enhancing skills and expertise needed within the team.

•Identifies and addresses skills gaps in the team that may impact its ability to meet business needs.

•Conducts regular reviews of each team member's plan and ensures the team member is progressing and addressing skill development needs.

Qualifications

Team Lead or Management experience required.


•5+ years' experience in an IT field along with a Bachelor's Degree in Information Technology or similar.


•Software development or technology background with strong knowledge of relevant technical disciplines.

•Able to effectively coach and mentor and identify and address skills needs and gaps.

•Displays good interpersonal skills at all levels of contact in a wide variety of situations, demonstrating the ability to listen and influence, and to relate to customers in their own language.

•Demonstrates the ability to champion change and support teams through change.

•Demonstrates the ability to think critically, challenge conventional thinking, and generate and apply unique business insight to create a competitive advantage for the organization.

#LI-KM

#LI-Onsite

Other Requirements:

  • Regular, reliable attendance
  • Work productively and meet deadlines timely
  • Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
  • Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
  • Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
  • May work at various different locations and conditions may vary.

We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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