Customer Success Operations Manager

3 weeks ago


Omaha, United States WORKSHOP INC Full time

Customer Success Operations ManagerJob DescriptionWorkshop is looking for a Customer Success Operations Manager to enable the effectiveness and efficiency of our Customer Success teams. You'll partner with customer-facing teams to develop and execute programs that create value for our customers and the teams that support them. This role reports to the VP of Customer Success. As CS Operations Manager, you'll be responsible for creating foundational programs to educate customers and support their usage and adoption of the Workshop platform, as well as enabling the Account Management team identify opportunities and risks within the customer base. This will combine skills in content creation, data analytics, project prioritization and management. A background in working in a customer-facing role like account management or customer success is also valuable. As a CS Operations Manager, you will:Build communications strategies to support user adoption of new and existing featuresInspire new ways to use Workshop through user guides and best practices, and create customer-centric materials in a variety of mediumsSurface valuable data to equip teams to identify opportunities and risks within the customer base Discover customer usage patterns, manage ongoing customer contract data, and improve team reportingTo be successful at this role, you'll need:Experience building programs and materials in a one:many communications scale such as customer content, new feature education, or customer change managementEagerness and passion to build processes from scratchTo take a high degree of ownership over your workA strong understanding of how to prioritize projects based on expected ROITo be an excellent communicator among both internal and external audiencesTo have experience analyzing and summarizing large amounts of dataBonus points if you:Have previous experience in a customer-facing role, like Account Management or Customer SuccessCompensation and benefits:Highly competitive compensationHealthcareStock options401kUnlimited vacationFlexible work environmentAbout WorkshopWorkshop is a fast growing, venture-backed startup based in Omaha, Nebraska and we're on a mission to create more happy Mondays for employees everywhere. We build software to help internal communications teams create, send, and measure multi-channel, employee-centric campaigns.



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