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Retail General Manager

2 months ago

Naples, United States NAPLES IV THERAPY LLC Full time
Job DescriptionJob Description

THE DRIPBaR is growing and coming to your area. Our concept is simple. We provide our clients with the freshest, highest quality intravenous and intramuscular vitamin drips that deliver essential nutrients right at the cellular level for maximum absorption. 

 

Our General Manager/Front Office/Sales usually do a little bit of everything.  Your primary goal will be managing and running the store to make it as successful as possible with full management duties.  You will greet and welcome potential and existing clients to the studio, help clients determine the next steps in their wellness journey, promote membership sales, answer queries, screen phone calls, confirm appointments, delegate tasks and instructions, manage work schedules, help our nurses, and ensure current members are receiving the highest level of customer service.  From a Sales perspective, you will locate and attend grassroots events, work on sponsorship activities, and locate like minded partners to grow the business.

 

The ideal candidate must demonstrate the ability to multitask without getting stressed or overwhelmed. This person must have fundamental computer skills and must display fluency in word documents and excel spreadsheets. The candidate must also have strong communication, people, prioritization, and customer service and Sales skills and must be able to work independently.

 

Responsibilities

·       Deliver an exceptional and versatile sales and service experience to all members and guests

·       Educate clients on DRIPBaR Services benefits and offer suggestions for IVs or supplements based on what the client expresses

·       Meet and exceed all key performance sales indicators (including membership sales/renewals, add-on services, new client sales)

·       Execution and coordination of the company’s marketing and ongoing sales campaigns (pre-sale events, grassroots events, outreach, building local partnerships). 

·       Creation of new marketing and sales initiatives to boost sales and education (grassroots events, outreach, building local partnerships)

·       Having good social media skills, email, and review support.  Actively using Instagram and Facebook to grow the business.  Take pictures of clients for social media and organic postings and promoting our services

·       Working with our technology tools (Zenoti, Office 365, Ringcentral)

·       Managing office communications—fielding incoming and making outgoing phone calls, emails, mail, and social media

·       Managing and maintaining office services (inventory management, ensuring a safe and clean environment for members and guests including laundry upkeep, tracking and ordering office supplies)

·       Scheduling and managing clients/members’ appointments

·       Strategically manage time, work schedules

·       Representing office interests in relationships with external associates, including vendors, consultants, and clients

·       Assisting the nurse when appropriate

·       Recognize and respond to potential problems and take initiative to solve problems independently and creatively

·       Multitask and quickly shift tasks to complete a variety of menial duties without letting anything fall through the cracks

 

Requirements:

·       Have exceptional communication and social skills

·       2+ years of customer service experience in a similar role

·       2+ years of sales experience preferred

·       Excellent customer service skills

·       Strong teamwork mentality

·       Demonstrate initiative, creativity and ability to work independently

 

Working Conditions 

May work around usual office and outpatient conditions. During busy periods, may require periods of time standing and/or walking. May work around biohazards. Exposure to blood borne pathogens is possible. Exposure to chemicals and commercial items typically found in offices, medical clinics, and building repairs /maintenance. 

 

Compensation includes the following: 

* Competitive pay 

* Access to all services/modalities offered at THE DRIPBaR (IVs and IM injections) at a highly discounted rate

* Vacation days / PTO

* Job Type: Full-time

* Salary: $20.00 - $25.00/hour monthly commission bonus potential based on Monthly Sales Targets

* Attainable commissions in addition to base salary

 

General Notes 

We are hiring for a full time General Manager/Front Office/ Sales position for our Naples location. 

Shift availability and hours may fluctuate based on business needs. Additional hours may be required during peak periods. 

 

Please indicate your availability in your letter. Schedule will be discussed at an interview. 

 

Required Application Materials: 

·       A Resume 

·       A Letter of Interest 

 

“You are applying for work with a franchisee of THE DRIPBaR, not DRIPBaR Franchising, LLC. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”