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Collections Specialist

2 months ago

Mesa, United States The FDR Group of Companies Full time
Job DescriptionJob Description

Come join us at FDR Alliance Mesa location

We are here to help consumers resolve their outstanding account balance and have a positive impact on their credit worthiness. We provide financial literacy resources and using technology to empower consumers to overcome debt and create a brighter solution. We are hiring both experienced and entry level Collectors to help us develop and grow a dynamic team.

Our work environment includes:

A modern office setting, Work-from-home days and growth opportunities.

Job Description:

  • Contact customers with balances and negotiate payment terms and schedules
  • Effectively maintaining work files for outbound, and incoming calls
  • Collect on delinquent accounts in a timely, orderly and professional manner
  • Communicate effectively with Internal and External customers
  • Follow all standardized collection procedures.
  • Adherence to Fair Debt Collection Practice Act, Collection, Repossession and Bankruptcy laws/regulations.
  • Uses various collection systems to update customers accounts and to correspondence
  • Follow the Collections and skip tracing guidelines
  • Meet or exceed Performance goals and deadlines
  • Performs other duties and assigned

Required Experience:

  • 3-5 years high volume corporate third-party debt collections experience
  • Knowledge of billing and collections procedures
  • Accounts Receivable knowledge/experience
  • Strong negotiation and customer service skills
  • Excellent verbal and written communication skills
  • Strong attention to detail, organized, efficient and able to multi-task
  • Excellent customer service skills
  • Goal-oriented
  • Proficient computer skills
  • Experience using CUBS or DRS systems an asset
  • Bilingualism is an asset

Benefits:

  • Competitive salary, paid training, and a bonus and commission structure
  • Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
  • Staff BBQ and Company Events
  • Free on-site parking
  • Comprehensive Benefits (health, life, dental insurance plan)
  • Paid time off
  • Referral program
  • Ongoing training and career advancement opportunities

Seize the opportunity to advance your career in financial services
Please note if selected, you will receive a call from our head office location, which is located in Canada.

Come join our team

NOTE: FDR Alliance is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, FDR Alliance will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise. Subsequently, FDR Alliance shall make every reasonable effort to provide appropriate assistance.]

Company DescriptionLe groupe de sociétés FDR

Financial Debt Recovery Ltd. répond aux besoins des entreprises en matière de gestion du crédit et des revenus, en se concentrant sur les services de recouvrement des comptes. FDR fournit des services de recouvrement à un large éventail de grandes organisations canadiennes à travers le pays. Nos clients comprennent actuellement l’Unité de gestion des collections du gouvernement de l’Ontario, les plus grands portefeuilles automobiles, de nombreuses banques à charte du Canada et une vaste base commerciale de clients. Nos clients comptent désormais sur FDR pour des résultats éprouvés et une assistance dans la gestion de leurs portefeuilles en contrôlant les impayés et en augmentant les recouvrements.

Agility One Outsourcing fournit à ses clients des solutions commerciales de gestion de centre d'appels et d'externalisation. Notre activité s'appuie sur des systèmes de pointe et une technologie de pointe.

FDR Ltd / Agility One Outsourcing Inc. est un employeur garantissant l'égalité des chances et engagé en faveur de la diversité et de l'inclusion sur le lieu de travail. En conséquence, nous fournirons des aménagements tout au long du processus de recrutement, de sélection et/ou d'évaluation ou pendant l'emploi aux candidats handicapés. Si vous avez besoin d'aménagements à tout moment au cours de votre recrutement, sélection/évaluation ou emploi par la suite, veuillez contacter le service des ressources humaines et nous en informer. Par la suite, nous ferons tous les efforts raisonnables pour fournir une assistance appropriée.
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The FDR Group of Companies

Financial Debt Recovery Ltd. provides corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients. Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.

Agility One Outsourcing provides clients with call centre management and outsourcing business solutions. Our business is supported by state-of-the-art systems and advanced technology.

FDR Ltd / Agility One Outsourcing Inc. is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, we will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, please contact the HR department and advise. Subsequently, we shall make every reasonable effort to provide appropriate assistance.Company DescriptionLe groupe de sociétés FDR\r
\r
Financial Debt Recovery Ltd. répond aux besoins des entreprises en matière de gestion du crédit et des revenus, en se concentrant sur les services de recouvrement des comptes. FDR fournit des services de recouvrement à un large éventail de grandes organisations canadiennes à travers le pays. Nos clients comprennent actuellement l’Unité de gestion des collections du gouvernement de l’Ontario, les plus grands portefeuilles automobiles, de nombreuses banques à charte du Canada et une vaste base commerciale de clients. Nos clients comptent désormais sur FDR pour des résultats éprouvés et une assistance dans la gestion de leurs portefeuilles en contrôlant les impayés et en augmentant les recouvrements.\r
\r
Agility One Outsourcing fournit à ses clients des solutions commerciales de gestion de centre d'appels et d'externalisation. Notre activité s'appuie sur des systèmes de pointe et une technologie de pointe.\r
\r
FDR Ltd / Agility One Outsourcing Inc. est un employeur garantissant l'égalité des chances et engagé en faveur de la diversité et de l'inclusion sur le lieu de travail. En conséquence, nous fournirons des aménagements tout au long du processus de recrutement, de sélection et/ou d'évaluation ou pendant l'emploi aux candidats handicapés. Si vous avez besoin d'aménagements à tout moment au cours de votre recrutement, sélection/évaluation ou emploi par la suite, veuillez contacter le service des ressources humaines et nous en informer. Par la suite, nous ferons tous les efforts raisonnables pour fournir une assistance appropriée.\r
​\r
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\r
The FDR Group of Companies\r
\r
Financial Debt Recovery Ltd. provides corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients. Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.\r
\r
Agility One Outsourcing provides clients with call centre management and outsourcing business solutions. Our business is supported by state-of-the-art systems and advanced technology.\r
\r
FDR Ltd / Agility One Outsourcing Inc. is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, we will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, please contact the HR department and advise. Subsequently, we shall make every reasonable effort to provide appropriate assistance.