Member Relations Assistant

3 weeks ago

Oakland, United States Riaz Capital Part time $17 - $20
Job DescriptionJob Description

Artthaus Community

Artthaus Studios is more than a commercial building that hosts businesses. Artthaus is a place where you can learn and grow professionally, create strong connections, and turn your passion for excellence into a successful career in hospitality and real estate. At Artthaus we believe in lifelong learning, and we are committed to sharing this passion with our community by organizing monthly learning events. We believe in diversity and we embrace individuality.

About The Opportunity

Our Member Relations and Operations team is an integral part of the Artthaus business community. Our teams’ mission is to consistently exceed the expectations of our members, vendors, and guests by providing exceptional customer service tailored to individual needs while achieving operational excellence in managing the Artthaus studios and exceeding our fiduciary responsibilities to investors and lenders.

As a Member Relations Assistant you play an essential part in the member experience which includes customer service, building operations and member engagement, retention, and community building. You will be responsible for ensuring we are meeting our member’s needs according to Artthaus Studios standards on cleanliness and member experience satisfaction.

As a Member Relations Assistant you will fulfill the following responsibilities:

Membership Engagement & Retention:

  • Greet and assist all members, guests, and vendors throughout the day, maintaining at all times the highest levels of professionalism and friendliness

  • Answer Artthaus Studios phone calls and take detailed messages

  • Assist members with incoming mail and packaging, including managing the package delivery system

  • Resolve member complaints in a timely and professional manner and escalate the

  • Comply with all health and safety policies and procedures relating to the performance of tasks and/or use of supplies

  • Assist with setting up team lunches

Member experience at Artthaus Studios:

  • Ensure high standards of cleanliness throughout the community

  • Monitor conference rooms (including ensuring that dry erase markers, whiteboard erasers, water pitchers, and glasses are sufficiently stocked and tables, chairs, and whiteboards are organized and ready for use) as needed

  • Monitor Parking lot and issue notices

  • Perform other duties as assigned

Riaz Capital Team support:

  • Assist the Riaz Capital team as needed with general operations support in the areas of office management, purchasing, deliveries and event coordination

Secondary Responsibilities:

  • Other tasks as assigned on an as needed basis to help achieve goals of the Artthaus Studios Team

  • Other tasks as assigned and in coordination with other departments to achieve greater company goals and objectives of Riaz Capital

Qualifications:

  • At least 2 years of previous customer service experience
  • Excellent communication skills
  • Experienced in Google Apps (Calendar, Docs, Sheets)
  • Problem solving skills
  • Must be willing to commute to our commercial building in Oakland, CA
  • Must be willing to work at least 20-25 hours per week

 

Hourly rate: $17-$20 per hour

Company DescriptionRiaz Capital is a real estate developer-operator driven by a motivated and talented team focused on addressing the changing housing needs of the Bay Area. We develop and operate missing middle-market multifamily real estate in the Bay Area, and are on a mission to provide convenient, premium-quality and financially accessible workforce housing to our residents. We work as a team that challenges, collaborates, and supports each other to positively impact residents and the broader community, and to deliver on our goals for our business and investors. Our buildings are planet-friendly with a low carbon footprint and high bike, walk, and transit scores, and we invest in the communities where our buildings are located.

Operating in the Bay Area since 1977, the Company’s roots go back two generations. We possess core competencies in design, development, construction management, asset management, finance and capital markets. Today, the company has ~$750 million in real estate assets under management (over 1,500 units) and has roughly 1,700 residences in the development or construction process. We have achieved an IRR of 36% over 12 exited deals between 2010 and 2019, and our latest fund, the Ozone Fund III, closed at $122M, well over our projected $100M target.

Our aim is to create a real estate asset base of over $1 billion by 2024/25 and provide premium quality, affordable, housing to ~5,000 residents by 2027.

At the core of our solution to the Bay Area housing crisis is the micro-living model - a synthesis of our years-long experience in micro-units, student housing, traditional multi-family, and co-living. The design incorporates all the necessary functions of a housing unit and works in a variety of building types: townhouses, mid-rise apartments, substantial rehab, and adaptive reuse. The units provide our residents with a sense of independence and individuality, all within the fabric of a larger community. Each of our projects places an emphasis on architectural creativity, thoughtful design, walkability, utilization of open space, and personal privacy. In addition to new construction development, we have extensive experience in repositioning both urban and suburban workforce housing properties and have executed several adaptive reuse projects. Our current activities are ~70% new construction and ~30% adaptive reuse and repositioning.

Our firm’s culture is focused on being customer centric by understanding their needs and best providing for them. For us, it is just as important to do good for our residents, team members, the community, and the planet, as it is to do well by our investors and business. We support and challenge each other as a team and believe people from diverse backgrounds, identities, and experiences, make our company better.Company DescriptionRiaz Capital is a real estate developer-operator driven by a motivated and talented team focused on addressing the changing housing needs of the Bay Area. We develop and operate missing middle-market multifamily real estate in the Bay Area, and are on a mission to provide convenient, premium-quality and financially accessible workforce housing to our residents. We work as a team that challenges, collaborates, and supports each other to positively impact residents and the broader community, and to deliver on our goals for our business and investors. Our buildings are planet-friendly with a low carbon footprint and high bike, walk, and transit scores, and we invest in the communities where our buildings are located.\r
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Operating in the Bay Area since 1977, the Company’s roots go back two generations. We possess core competencies in design, development, construction management, asset management, finance and capital markets. Today, the company has ~$750 million in real estate assets under management (over 1,500 units) and has roughly 1,700 residences in the development or construction process. We have achieved an IRR of 36% over 12 exited deals between 2010 and 2019, and our latest fund, the Ozone Fund III, closed at $122M, well over our projected $100M target.\r
\r
\r
Our aim is to create a real estate asset base of over $1 billion by 2024/25 and provide premium quality, affordable, housing to ~5,000 residents by 2027.\r
\r
\r
At the core of our solution to the Bay Area housing crisis is the micro-living model - a synthesis of our years-long experience in micro-units, student housing, traditional multi-family, and co-living. The design incorporates all the necessary functions of a housing unit and works in a variety of building types: townhouses, mid-rise apartments, substantial rehab, and adaptive reuse. The units provide our residents with a sense of independence and individuality, all within the fabric of a larger community. Each of our projects places an emphasis on architectural creativity, thoughtful design, walkability, utilization of open space, and personal privacy. In addition to new construction development, we have extensive experience in repositioning both urban and suburban workforce housing properties and have executed several adaptive reuse projects. Our current activities are ~70% new construction and ~30% adaptive reuse and repositioning.\r
\r
\r
Our firm’s culture is focused on being customer centric by understanding their needs and best providing for them. For us, it is just as important to do good for our residents, team members, the community, and the planet, as it is to do well by our investors and business. We support and challenge each other as a team and believe people from diverse backgrounds, identities, and experiences, make our company better.

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