![NMS Health](https://media.trabajo.org/img/noimg.jpg)
Senior Technical Support Specialist
4 weeks ago
Responsibilities:
Technical Support for Application Stack:
Provide comprehensive technical support for the organization's application stack, including troubleshooting and resolving issues.
Ticket Management:
Manage and prioritize support tickets, ensuring timely resolution according to Service Level Agreements (SLA).
Staff Communication:
Maintain clear and effective communication with internal staff regarding technical issues and resolutions.
Client Communication:
Act as a liaison between clients and the technical team, ensuring clients are informed about the status and resolution of their support tickets.
Proprietary system support:
Provide technical support for our homegrown systems, including:
Creating and running SQL queries.
Generating custom reports.
Resolving level 3 support tickets which require scripting and database knowledge.
Scripting and Reporting:
Develop and maintain scripts for automation and reporting using SQL Server.
Special Projects:
Participate in special technology-related projects as assigned, contributing technical expertise and support.
Requirements:
Technical Skills:
Proficiency in C# and ASP.NET.
Strong understanding of SQL Server, including query creation and report generation.
Experience:
Previous experience in technical support roles.
Proven ability to communicate effectively with clients and internal staff.
Education:
Bachelor’s degree in Computer Science or a related field with a focus on technical support, troubleshooting, and scripting in C#.
NMS Health prioritizes client satisfaction by delivering value at every stage of the screening process. The service is designed to be time-efficient and cost-effective, with full access to an integrated health platform, pod. This platform allows users to order screenings, track the progress of screenings in real-time, manage annual compliance, and retrieve final screening results.
NMS Health also provides nationwide screening capabilities through its extensive network of clinics, labs, and pharmacies. The network includes over 3,000 occupational health clinics, 4,500 SAMHSA-certified laboratory collection sites, and 9,500 vaccine-enabled pharmacies. The company's team of specialists is committed to ensuring that the screening process is efficient and straightforward for both compliance teams and individuals requiring testing, with a focus on speed, quality, accuracy, and support.
NMS Health aims to help monitor the health and safety of employees while reducing time and administrative burdens for employers.Company DescriptionFor over 30 years, NMS Health has managed occupational health screenings for employers across the United States. The company specializes in addressing the challenges associated with healthcare screenings, reducing the time and administrative efforts typically required for managing such programs.\r
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NMS Health prioritizes client satisfaction by delivering value at every stage of the screening process. The service is designed to be time-efficient and cost-effective, with full access to an integrated health platform, pod. This platform allows users to order screenings, track the progress of screenings in real-time, manage annual compliance, and retrieve final screening results.\r
\r
NMS Health also provides nationwide screening capabilities through its extensive network of clinics, labs, and pharmacies. The network includes over 3,000 occupational health clinics, 4,500 SAMHSA-certified laboratory collection sites, and 9,500 vaccine-enabled pharmacies. The company's team of specialists is committed to ensuring that the screening process is efficient and straightforward for both compliance teams and individuals requiring testing, with a focus on speed, quality, accuracy, and support.\r
\r
NMS Health aims to help monitor the health and safety of employees while reducing time and administrative burdens for employers.
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