Customs Brokerage Clerk

3 weeks ago


Saint Louis, United States IMS People Full time
Job DescriptionJob Description

Job Title: Brokerage Customer Support Specialist

Location: St. Louis, MO

Job Summary: We are seeking a dedicated and detail-oriented Brokerage Customer Support Specialist to join our team. In this role, you will work closely with customers to address brokerage-related complaints and ensure their satisfaction. If you have a strong background in brokerage operations, excellent communication skills, and a passion for providing exceptional customer service, we encourage you to apply.

Responsibilities:

  • Collaborate with customers to understand their concerns and complaints related to brokerage services.
  • Investigate issues thoroughly, identify root causes, and propose effective solutions.
  • Communicate professionally and empathetically with customers via phone, email, or other channels.
  • Utilize Microsoft products and tools to document interactions and track progress.
  • Work closely with internal teams to resolve customer issues promptly.
  • Maintain accurate records of customer interactions and resolutions.

Qualifications:

  • Active Series 7 License: You must currently hold an active Series 7 license or be within the 2-year window for reactivation.
  • Brokerage Operations Experience: Prior experience in brokerage operations is essential.
  • Customer Service Skills: Strong verbal and written communication skills are crucial for effectively addressing customer concerns.
  • Proficiency in Microsoft Products: Familiarity with Microsoft Office Suite and other relevant tools.
  • Detail-Oriented: Ability to handle complex cases with attention to detail.


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