Customs Brokerage Clerk
3 weeks ago
Job Title: Brokerage Customer Support Specialist
Location: St. Louis, MO
Job Summary: We are seeking a dedicated and detail-oriented Brokerage Customer Support Specialist to join our team. In this role, you will work closely with customers to address brokerage-related complaints and ensure their satisfaction. If you have a strong background in brokerage operations, excellent communication skills, and a passion for providing exceptional customer service, we encourage you to apply.
Responsibilities:
- Collaborate with customers to understand their concerns and complaints related to brokerage services.
- Investigate issues thoroughly, identify root causes, and propose effective solutions.
- Communicate professionally and empathetically with customers via phone, email, or other channels.
- Utilize Microsoft products and tools to document interactions and track progress.
- Work closely with internal teams to resolve customer issues promptly.
- Maintain accurate records of customer interactions and resolutions.
Qualifications:
- Active Series 7 License: You must currently hold an active Series 7 license or be within the 2-year window for reactivation.
- Brokerage Operations Experience: Prior experience in brokerage operations is essential.
- Customer Service Skills: Strong verbal and written communication skills are crucial for effectively addressing customer concerns.
- Proficiency in Microsoft Products: Familiarity with Microsoft Office Suite and other relevant tools.
- Detail-Oriented: Ability to handle complex cases with attention to detail.
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