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Outbound cold caller for call center

3 months ago

Westwood, United States City Wide Facility Solutions Full time
Job DescriptionJob Description

City Wide Facility Solutions is actively seeking a Outbound cold caller for our Franchise location in Northern New Jersey (Westwood, NJ).

Do you have experience in a lead generation or social media role? Do you enjoy setting up potential leads for sales? Are you looking for opportunity to make commission AND enjoy a competitive base? If you answered YES, we would like to hear from YOU

City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Northern New Jersey team, one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.

Objective

The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify prospects, and schedule appointments for our sales team.

Essential functions

  • Find and research businesses that would benefit from City Wide's services
  • Make a combination of 50-100 of sales calls and e-mails per day to prospective clients.
  • Schedule qualified appointments for City Wide’s outside sales team
  • Manage and update the Customer Relationship Management (CRM) database (Microsoft Dynamics), including – scheduled calls, updated client records, notes from each call, and appointments set.
  • Prepare accurate reports on a daily, weekly or monthly basis as defined by management
  • Achieve or exceed monthly activity and lead generation metrics to achieve revenue targets as set by management
  • Send all City Wide information requested by prospects along with thank you notes and follow-up letters whenever appropriate
  • Manage monthly email campaigns using our platform
  • Manage and engage social media campaigns using our platform
  • Other duties as necessary
  • Compensation based upon experience
  • Training program and potential career progression into outside sales

Requirements

Position Requirements

  • High school diploma, college degree preferred but not necessary. 1-2 years B2B outbound call center or equivalent experience prospecting and/or cold calling highly desirable.
  • Highly organized, able to follow a systematic method and sales process.
  • Customer service-oriented and highly effective communication skills.
  • Detailed oriented and must be able to work independently.
  • Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.).
  • Prior experience using CRM systems


Working Conditions

Physical Demands

Ability to make up to 100 calls per day

Environment

Office environment, casual dress (jeans are acceptable). Snacks, coffee, water, soda provided in the office. Located in downtown Westwood, NJ, 1 block off of Westwood Ave where many bars, restaurants, deli's, shops and even a brewery are located

Benefits

Incentive compensation plan to improve your base salary

Individual Health Care

Paid vacation

Paid sick time

Family owned business with local owners

Part of a nationwide, successful brand

Corporate awards and recognition programs