Front Desk/Call Center for Medical Office

4 weeks ago


New York, United States ODA Primary Health Care Network Full time
Job DescriptionJob Description

ODA Primary Health Care Network is looking for Front Desk/Call Center representatives, multiple positions available.

Positions on site at 779 East New York Avenue Brooklyn, NY 11203

The Front Desk/Call Center representative assists patients with their appointments, insurance, and other health care services. They also consult with providers on the patient's behalf when needed.

Job Description:

  • Proficiency with various Microsoft Windows products and Medical Systems.
  • Exceptional human relations, communication and have a friendly disposition at all times.
  • Schedule all appointments in the assigned area, according to the schedule of the providers.
  • Answer questions regarding the scheduling of appointments and insurance protocols to the best ability and refer quarries to providers and supervisory administrative personnel.
  • Relay telephone messages and appropriate charts to providers.
  • Consult with providers and supervisor when appointment demands exceed existing schedule.
  • Register patients in an efficient and timely manner.
  • Follow all fiscal requirements.
  • Assist in other areas as directed by supervisor during others’ break times.
  • Report to supervisor any problems regarding patients, insurances or appointments.
  • Establish an environment fostering patient satisfaction.
  • Monitor patient flow and advocate for patients and the center in reducing wait time.
  • Serve as a facilitator for patients to receive needed health care services.

Requirements:

  • 1-2 years of experience in medical front desk and/or Call Center environment.
  • Exceptional verbal, written, and telephone communication skills.
  • Aptitude to work in a very busy environment including phones, patients and staff as needed.
  • Computer and typing skills/proficiency with emphasis on accuracy of patient demographics information.
  • Insurance verification experience is a plus.
  • Be punctual and reliable

Benefits:

ODA offers un-paralleled benefits These include but are not limited to:

  • Paid sick, vacation, and holiday hours
  • Medical, dental, vision, and life insurance
  • 403(b) Retirement plan
  • pre-taxed travel expenses

Job Type: Full-time

Salary: $20.00 per hour

Schedule:

  • 8-hour shift
  • 11am - 7pm
  • 12pm - 9pm

 

Experience:

  • Front Desk and/or Call Center 1 year (Preferred)
Company DescriptionFounded on the premise that everyone deserves high-quality health care, ODA has been providing comprehensive, patient-centered health care services to underserved populations for over forty years. ODA offers evidence-based, comprehensive primary care services as well as a full range of specialty, dental and behavioral health care services from 7 easy-to-access community health center locations in Brooklyn and 2 seasonal locations in the Catskills. Services are available 7 days a week, 365 days a year, with on-call availability 24 hours a day.

Recognized by the National Committee for Quality Assurance as a Level 3 Patient-Centered Medical Home, primary care is coordinated closely with other clinicians to provide for patient needs, resulting in more personalized, effective and efficient care. As a not-for-profit, Federally Qualified Health Center, ODA services are available to all, regardless of ability to pay.Company DescriptionFounded on the premise that everyone deserves high-quality health care, ODA has been providing comprehensive, patient-centered health care services to underserved populations for over forty years. ODA offers evidence-based, comprehensive primary care services as well as a full range of specialty, dental and behavioral health care services from 7 easy-to-access community health center locations in Brooklyn and 2 seasonal locations in the Catskills. Services are available 7 days a week, 365 days a year, with on-call availability 24 hours a day.\r
\r
Recognized by the National Committee for Quality Assurance as a Level 3 Patient-Centered Medical Home, primary care is coordinated closely with other clinicians to provide for patient needs, resulting in more personalized, effective and efficient care. As a not-for-profit, Federally Qualified Health Center, ODA services are available to all, regardless of ability to pay.

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