Customer Service and Operations Associate

2 weeks ago

Fairfield, United States Collins Medical Equipment and Accessibility Solutions Full time $19 - $20
Job DescriptionJob Description

Customer Service and Operations Associate

Job Overview: Collins Medical Equipment helps provide tools for people with disabilities and seniors to stay in their homes safely. As a Customer Service and Operations Associate at Collins, you will be the cornerstone of daily interactions with our clients, providing support and efficiently handling their needs. Your work will involve a blend of administrative tasks and direct customer engagement.

This role is perfect for someone passionate about making a difference in the lives of others by providing essential services that enhance their quality of life.

Responsibilities:

  • Work with customers by providing customer service, answering incoming calls, process payments and provide thorough information about our products and services to retail customers and patients.
  • Resolve customer issues and questions to ensure high-quality service.
  • Schedule evaluations and manage follow-ups for service delivery.
  • Create and update client records in our CRM system.
  • Prepare and distribute necessary operational documents such as estimates, invoices, and service agreements.
  • Follow up on service delivery, ensuring customer satisfaction and gathering feedback.
  • Coordinate effectively with other teams to facilitate seamless service delivery.
  • Support documentation for insurance claims and verify insurance details as required.
  • Maintain organized records of all interactions, transactions, and customer feedback.
  • Assist with marketing efforts by displaying in-store flyers, taking photos as needed and providing promotional ideas.
  • Help maintain inventory and visual merchandising of product offerings. 
  • Additional reasonable tasks as needed.

Required Qualifications:

  • High school diploma or equivalent.
  • Minimum of 5 years of customer service experience and/or operations
  • Excellent communication skills with a strong customer service orientation.
  • Proficiency in computer usage, including CRM platforms, Microsoft Office, and effective internet research skills.
  • Reliability and patience are essential to the success of this role.
  • Independent work ethic with strong problem-solving skills. Self-starter that can take their training and run with it.
  • Ability to work a few Saturdays (9am - 1pm) a month

Preferred Qualifications:

  • Familiarity with Durable Medical Equipment (DME) or healthcare services.
  • Bilingual abilities are a plus.

Benefits:

  • Health, dental, and vision insurance.
  • Paid time off.
  • Employee discounts.
  • Opportunity for career advancement within the company.
  • This is a full-time in-person role that may require a couple of Saturday morning hours a month.

 

Company DescriptionCollins Medical Equipment is a family owned and operated business that started as a pharmacy in Black Rock in 1931. We have continued to evolve and grow over those 90 years. Our mission is to provide high quality, cost-effective home medical equipment, and disposable supplies for the use and treatment of our patients in the safety and comfort of their homes with reliability, professionalism, and integrity.Company DescriptionCollins Medical Equipment is a family owned and operated business that started as a pharmacy in Black Rock in 1931. We have continued to evolve and grow over those 90 years. Our mission is to provide high quality, cost-effective home medical equipment, and disposable supplies for the use and treatment of our patients in the safety and comfort of their homes with reliability, professionalism, and integrity.

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