Customer Account Coordinator

4 weeks ago

Richmond, United States Kelly Services Full time
Job DescriptionJob Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you We’re seeking a Customer Service Representative II to work at a premier client in Richmond, VA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Compensation: $20/hr

What’s a typical day as a Customer Service Representative II? You’ll be:
• Providing superior customer service to clients using critical thinking skills and available resources
• Acting as the primary point of contact for customers, ensuring a professional and positive interaction
• Handling incoming inquiries and resolving issues or assigning tasks to the appropriate teams
• Following up on outstanding tasks and providing updates to customers
• Anticipating and mitigating any issues that may impact the customer experience • Proactively communicating with customers to address and resolve any surfaced issues
• Documenting all work performed and communications conducted with customers
• Understanding and prioritizing incoming requests based on healthcare critical and customer-specific needs
• Acting as a liaison for all customer interactions and escalating issues as necessary
• Managing customer orders, including accurate order entry, research, verification, and communication with customers
• Researching and responding to order status inquiries in a timely manner
• Collaborating with various supply chain touchpoints to prevent customer order issues
• Managing customer backorder reporting and documenting unfilled sales order lines
• Processing returns, credits, and obtaining necessary authorizations
• Identifying and escalating recurring issues with vendors and resolving receiving delays
• Maintaining cross-functional knowledge of other customer service team roles
• Collaborating with other customer service, purchasing support, and finance operations teammates
• Acting as the main point of contact for the customer service team
• Communicating directly with customers and vendors regarding order management service requests

This job might be an outstanding fit if you:
• Have a high school diploma/GED
• Have 1 or more years of relevant experience in customer service or order management
• Possess good interpersonal skills with a customer service orientation
• Have the ability to thrive in a matrix organization and follow direction from managers and process owners
• Have strong verbal and written communication skills
• Demonstrate solid planning, organizational, and recordkeeping skills
• Can work independently and as part of a team to seek issue resolution and problem solve
• Have strong follow-up skills
• Have PC/systems skills and knowledge, including MS Office and the ability to quickly learn and utilize enterprise software technologies
• Can use critical thinking to determine the best course of resolution for a problem
• Have knowledge of the healthcare industry (preferred)

What happens next: Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative II today

Company DescriptionA career in motion is how you'll thrive and prosper. We work with tons of companies across the nation, and with our strong connections, we'll help take your career forward. At Kelly, we've been transforming ourselves for a while now - constantly striving to reach our full potential, so we can help you maximize yours. We'll help you find what's next.Company DescriptionA career in motion is how you'll thrive and prosper. We work with tons of companies across the nation, and with our strong connections, we'll help take your career forward. At Kelly, we've been transforming ourselves for a while now - constantly striving to reach our full potential, so we can help you maximize yours. We'll help you find what's next.

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