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Patient Service Specialist

3 months ago

Boca Raton, United States Glutality Full time
Job DescriptionJob Description

**Urgently Hiring**

Fast growing healthcare company providing remote patient monitoring for chronic conditions is seeking Patient Service Specialist. You will be managing patients with diabetes that are enrolled in our monitoring programs. The specialist will handle inbound/outbound calls to provide health coaching to help our patients stay on track with their health goals. This service can significantly improve patients’ outcomes and satisfaction. In order to be a successful candidate, you must display excellent communication skills, be passionate about helping people, have great phone handling skills, strong work ethic, and an affinity for great customer service. You must be comfortable with working in a fast-paced work environment. Bilingual is a plus but not required.

Responsibilities


● Ensure accurate notes of all communications are recorded in the patient records
● Organize and schedule follow up physician appointments through warm transferring to
the physician or scheduled through an EMR system
● Check in with patients and update patients' charts
● Responding efficiently and accurately to callers, explaining possible solutions, and
ensuring that clients feel supported and valued.
● Utilizing software, databases, scripts, and tools appropriately.
● Taking part in training and other learning opportunities to expand knowledge of company
and position.
● Adhering to all company policies and procedures.

Skills

● Experience in a healthcare call center environment is a plus
● Excellent time management skills and ability to multitask and prioritize work.
● Social perceptiveness and service oriented.
● Solid foundation in written and verbal communication skills.
● Proficiency in MS Office and CRM software is preferred

● Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
● Flexible shifts available.