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Customer Service Representative

2 months ago

Buffalo, United States A-Line Staffing Solutions Full time
Job DescriptionJob Description

While this position may sit remotely, you must live within a 2 hour radius from Buffalo, NY. You will go onsite for day 1 to pick up equipment and also be required to come in for meetings or major projects.

NO WEEKEND SHIFTS Monday through Friday only
Most locations you need to be flexible to work an 8-hour shift between 7a-8p but in some west coast roles you might need to be available from 530a-8p. Looking for flexibility

Job Description

  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message.
  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
  • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member

Requirements

  • Must have High School Diploma or GED
  • Customer Service experience, preferably in a Call Center environment
  • Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French)

Please click to apply now Feel free to reach out directly to Pamela Mozham with questions.