Back Office Services Customer Service Representative

4 weeks ago


Houston, United States ChaseSource Full time
Job DescriptionJob Description

Back Office Support Customer Service Representative



Description

As a Back Office Services Specialist, you will play a crucial role in supporting the efficient operations of our organization by handling various administrative and operational tasks. Your responsibilities will encompass a range of back-office functions, ensuring smooth and organized workflows that contribute to the overall success of the company.

Responsibilities:

  • Enter data efficiently.
  • Answer inbound calls and assist callers with toll questions.
  • Mail products to customers.
  • Process toll inquiries (such as activating accounts, opening new accounts, updating license plates, adding vehicles, merging accounts, transferring tags, adding contacts, toll credits and updating customer's personal information.)

Knowledge, Skills & Abilities:

  • Good written and interpersonal skills.
  • Strong customer service skills.
  • Good analytical and organization skills.
  • Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
  • Must possess keyboarding skills of 30 wpm and 10-key touch.
  • Ability to work in a team environment and be open to change.
  • Multi-tasking capabilities; ability to think logically and time management organized, flexible, and goal-oriented.
  • Ability to establish and maintain effective working relationships with others.
  • Must be able to maintain a composed and customer-centric tone, skillfully navigating conversations with a reassuring and empathetic approach to ensure an outstanding customer service experience.
  • Must be able to maintain confidentiality.

Requirements:

  • High School diploma or GED equivalent from an accredited institution.
  • Bilingual, fluent in English and Spanish preferred.
  • Must be detail-oriented and have strong communication skills
  • 2 years of clerical/office experience is required.
  • Previous experience in customer service or a related field is preferred.
  • At least 2 full and/or consecutive years of experience working in a call-center environment is preferred.
  • Proficient computer skills and the ability to learn new software quickly
  • Strong organizational skills and attention to detail.
  • Must have availability to work 40 hours per week and be able to commit to any 8-hour shift assigned by client between the operational hours of Monday – Saturday, 6:30am to 8:00pm without exception.


Job Details:

  • Full-time Salary: $15.00 to $19.00 per hour
  • Expected hours: 40 per week
  • Schedule: M – Sat. (8-hr shift b/t 6:30am & 8:00pm. Saturdays could be included as part of the work schedule. You will work 5 days on with 2 days off (Sundays will ALWAYS be off)
  • Benefits: 401(k) Dental insurance Health insurance Vision insurance

#TheresaLBETC

Company DescriptionStaffing company hiring for contract, contract to hire, and direct hire.Company DescriptionStaffing company hiring for contract, contract to hire, and direct hire.

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